Wireless Retail Store Manager CICERO | Brewerton Road

We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since 1993, we’ve been providing superior service and quality wireless products featuring the latest in technology.

About the role

As a Retail Store Manager (RSM), you will lead a retail team to bring the brand to life. You’ll live and breathe the brand and Arch Telecom’s Core Values, leading by example as a brand ambassador. You’ll create energy and excitement around our products and services, thrive in a fast-paced environment, and prioritize customer needs. Your role involves building meaningful connections with customers, uncovering their needs, and passionately educating and recommending device and service solutions.

Responsibilities

• Lead by example to guide your team toward success, demonstrating how to assist customers in continuing their shopping journey, whether online, through Customer Care, or in-store.
• Explore individual customer needs and provide hands-on demonstrations of the latest technology.
• Ensure your store meets or exceeds sales goals by overseeing all store functions, including sales, inventory, and the implementation of new programs and initiatives.
• Sell personalized solutions beyond basic devices and service plans, including unique accessories and Internet of Things (IoT) devices.
• Maintain store excellence by approaching service and sales with patience, honesty, and empathy.
• Become proficient in digital tools to enhance customer interactions and onboarding, demonstrating:
  • Coverage and network performance in the customer’s neighborhood.
  • The benefits of plans and services that enable customers to live unlimited and stay connected.
  • How we redefine wireless service, including device and account inspection, review, and troubleshooting.
• Complete trainings on in-store experience, new skills, processes, and system knowledge.
• Build relationships and partner with employees across channels, including business and customer service, to:
  • Collectively own the customer experience and resolve issues seamlessly.
  • Identify and handoff small business leads.
  • Develop strong peer relationships to drive company success.
• Create a fun and engaging environment while delivering a first-class customer experience.

Requirements

• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to lead your team, share best practices, and provide customer resolutions.
• Effectiveness in operational, financial, and performance management.
• Strong communication skills with both your team and customers.
• Prior wireless sales experience.
• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation.
• Full-time availability (45 hours per week).

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive salary.
• Bonus earnings.
• Automatic raises when reaching attainable milestones.
• Exciting opportunities for career advancement.
• Discounted T-Mobile cell phone plan.
• A culture of care and excellence.
• Health benefits for full-time employees.