Wireless Retail Store Manager CHELMSFORD | Drum Hill Rd

What You'll Do in Your Role

Demonstrate how to help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store.

Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.

Ensure your store meets or exceeds sales goals, overseeing all store functions such as sales, inventory, and the implementation of new store programs and initiatives.

Lead by example, selling to find personalized solutions beyond the bare-bones device and service plan, including unique accessories and IoT devices.

Make sure your store is always at its best! Providing first-class customer service with patience, honesty, and empathy.

Using digital tools to enhance interactions and onboarding, demonstrating:

• Ever-expanding coverage in the customer's neighborhood.
• Plans and services that enable customers to live unlimited and stay connected.
• How we redefine wireless, from device and account inspection to troubleshooting.

Complete trainings on in-store experience, new skills, and processes, and proficiency in systems and reference resources.

Building relationships with and partnering with employees across channels, including business and customer service, to collectively own the customer experience, resolve issues, and create a seamless environment.

Successfully identifying and handing off small business leads, and developing strong peer relationships where accountability for the company's success is shared.

Being willing to have fun while providing excellent customer experience.

What the Ideal Candidate Will Bring

Leadership qualities, competitive drive, and the confidence to succeed in a fast-paced sales environment.

Willingness to lead your team, share best practices, and serve customers while resolving issues.

Effectiveness in operational, financial, and performance management.

Amazing communication skills, both with your team and customers.

Prior wireless sales experience.

What’s in It for You?

• Employee Stock Ownership Program (ESOP)
• Competitive salary pay
• Bonus earnings
• Automatic raises upon reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care and excellence
• Health benefits for full-time employees

Must Haves

• Be at least 18 years of age
• Wireless sales experience
• High school degree or GED
• Ability to stand for long periods of time
• Ability to lift up to 25 lbs
• Reliable transportation
• Full-time availability (45 hours)