Wireless Retail Store Manager BLOOMINGTON | N Veterans Pkwy

We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since 1993, we’ve been providing superior service and quality wireless products featuring the latest in technology.

About the role

As an Arch Telecom Retail Store Manager (RSM), you will lead a retail team to bring the brand to life. You’ll live and breathe the brand and Arch Telecom’s Core Values, acting as a brand ambassador and creating energy around our products and services. Your focus will be on thriving in a fast-paced, fun environment where customer needs come first. You’ll build meaningful connections with customers, uncover their needs, and passionately educate and recommend device and service solutions.

Responsibilities

• Lead by example, demonstrating how to help customers continue their shopping journey seamlessly, whether online, through Customer Care, or in-store.
• Explore individual customer needs and provide hands-on demonstrations of the latest technology.
• Ensure your store meets or exceeds sales goals by overseeing all store functions, including sales, inventory, and new initiatives.
• Sell personalized solutions beyond basic devices and plans, including accessories and IoT devices.
• Maintain store excellence by approaching service and sales with patience, honesty, and empathy.
• Use digital tools to enhance customer interactions and onboarding, demonstrating network coverage, plans, and troubleshooting.
• Complete trainings on in-store experience, new skills, systems, and reference resources.
• Build relationships with employees across channels, including business and customer service, to collectively own the customer experience and resolve issues.
• Identify and handoff small business leads.
• Develop strong peer relationships to drive company success.
• Create a fun and engaging environment while delivering a first-class customer experience.

Requirements

• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to lead your team, share best practices, and provide customer resolutions.
• Effectiveness in operational, financial, and performance management.
• Strong communication skills with both your team and customers.
• Prior wireless sales experience.
• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation.
• Full-time availability (45 hours per week).

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive salary.
• Bonus earnings.
• Automatic raises when reaching attainable milestones.
• Exciting opportunities for career advancement.
• Discounted T-Mobile cell phone plan.
• A culture of care and excellence.
• Health benefits for full-time employees.