Wireless Retail Store Manager ABSECON | White Horse Pike $1500 sign on bonus

$1500 sign-on bonus. We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology.

About the role

As a Retail Store Manager (RSM) at Arch Telecom, you will lead a retail team to bring the brand to life. You’ll embody Arch Telecom’s Core Values, act as a brand ambassador, and create energy around our products and services. Your focus will be on building meaningful customer relationships, uncovering needs, and recommending tailored device and service solutions in a fast-paced, fun environment.

Responsibilities

• Lead by example to drive team success, demonstrating how to assist customers across all touchpoints (online, in-store, or via Customer Care).
• Provide hands-on demonstrations of the latest technology to meet individual customer needs.
• Oversee all store functions, including sales, inventory, and new program implementation, to meet or exceed sales goals.
• Sell personalized solutions beyond basic devices and plans, including accessories and IoT devices.
• Maintain store excellence by addressing service and sales needs with patience, honesty, and empathy.
• Use digital tools to enhance customer interactions, including demonstrating network coverage, plans, and troubleshooting.
• Complete trainings on in-store experience, new skills, systems, and reference resources.
• Build relationships with employees across channels (business, customer service) to resolve issues and create a seamless customer experience.
• Identify and handoff small business leads.
• Foster a team environment where everyone is accountable for the company’s success.
• Create a fun, first-class customer experience.

Requirements

• Competitive drive and confidence to thrive in a fast-paced sales environment.
• Leadership skills to guide your team, share best practices, and resolve customer issues.
• Proficiency in operational, financial, and performance management.
• Strong communication skills for both team and customer interactions.
• Prior wireless sales experience.

Qualifications

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods and lift objects up to 25 lbs.
• Reliable transportation.
• Full-time availability (45 hours per week).

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive salary with bonus earnings.
• Automatic raises at attainable milestones.
• Career advancement opportunities.
• Discounted T-Mobile cell phone plan.
• Health benefits for full-time employees.
• A culture of care and excellence.