Wireless Retail Store Leader - Georgetown, TX

Join one of the fastest-growing telecommunications companies in the country as a hands-on, strategic leader with a passion for driving sales, developing strong teams, and delivering excellent customer experiences. This role is ideal for retail leaders with experience in wireless, broadband, or consumer electronics who thrive in fast-paced, high-volume environments.

We are a rapidly expanding branded partner for Optimum Communications—a major U.S. telecommunications provider offering fiber-powered Internet, Mobile, TV, and voice services to customers across 21 states. You'll work in our retail stores, helping residential customers connect with essential services.

Responsibilities

• Oversee daily store operations, including merchandising, inventory, product launches, financial oversight, cash handling, audits, and policy compliance.
• Upsell and cross-sell products to maximize sales opportunities.
• Analyze performance data, identify trends and gaps, and act on growth opportunities.
• Partner with marketing on local events, promotions, and seasonal campaigns.
• Recruit, hire, train, and develop a high-performing sales team.
• Build a collaborative, accountable, performance-driven culture focused on recognition and results.
• Maintain high customer satisfaction and NPS standards while resolving escalated customer concerns quickly and professionally.
• Keep the team current on products, promotions, technology updates, and company expectations.

Requirements

• 3-5 years of retail management experience; experience in wireless, broadband, or consumer electronics, including selling mobile, home internet, TV, and voice services, is preferred.
• Proven success driving sales, leading high-performing teams, and using performance metrics.
• Strong leadership, communication, coaching, analytical, and problem-solving skills.
• Proficient in Microsoft Office.
• High school diploma or GED is preferred; an Associate or Bachelor's degree is a plus.
• Flexible availability, including evenings, weekends, and holidays.
• Reliable transportation and willingness to travel within a 35-mile radius.
• Eligible to work in the United States.
• Bilingual in Spanish (preferred).

Benefits

• Medical, Dental, and Vision Insurance.
• 401(k).
• Paid training and onboarding.
• Paid vacation, sick time, and personal days.
• Internal promotions and advancement opportunities.
• Employee-exclusive growth and rewards programs, including:
  • Milestone Program – Recognition and rewards at every stage of your leadership journey.
  • Winners Circle – Annual all-expenses-paid trip for top performers.

Schedule

Full-time, approximately 40 hours per week.

Pay

Location: Georgetown, TX (in-person).