Wireless Retail Sales Specialist - Salem, OR
About the role
At Consumer Cellular, we're redefining retail by providing exceptional customer service and personalized experiences. As a Brand Ambassador and Relationship Builder, you'll play a crucial role in creating a welcoming environment and building lasting relationships with our guests.
Responsibilities
- Create a welcoming, comfortable store environment where every guest feels valued.
- Build meaningful connections with guests, team members, and field leadership through active listening and thoughtful conversation.
- Guide interactions toward solutions that meet guest needs while supporting store performance goals.
- Stay current on promotions, product updates, and tools, consistently working toward individual and team performance goals.
- Manage guest appointments and proactively review customer accounts to recommend the best plans and offers.
- Serve as a problem solver and investigator, ensuring accounts are accurate and well-documented while delivering a seamless, professional experience every time.
Requirements
- A high school diploma.
- Minimum 6 months of retail customer service experience (wireless sales experience preferred).
- Demonstrated ability to meet or exceed sales goals.
- Experience operating a POS system with strong attention to transaction accuracy.
- Proficient with Microsoft Office (Word, Excel, and PowerPoint).
- Flexible availability, including evening and weekends.
- Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items.
Qualifications
- Passport (if traveling internationally).
- Driver's license (if driving company vehicle).
- Ability to pass a pre-employment background check and drug screen.
Skills
- Excellent interpersonal and communication skills.
- Strong organizational and multitasking abilities.
- Customer service orientation.
- Ability to handle multiple tasks simultaneously.
- Knowledge of wireless products and services.
Benefits
- Competitive base pay with potential for shift differential, overtime, and bonus pay.
- Bonus eligibility is subject to active employment and compliance with company policies at the time of payout.
- Medical, dental, and vision insurance (100% company-paid for full-time employees only).
- 401(k) company match of 100% up to 6% of your pay.
- Discounted Consumer Cellular wireless phone plan for employees.
- Paid Time Off (PTO) available following a 30-day waiting period.
- Flexible Spending Accounts (FSA) for health care and dependent care expenses.
- Life and AD&D insurance equal to 1x your annual earnings (100% company-paid).
- Long-Term Disability insurance (100% company-paid).
- Employee Assistance Program (100% company-paid).
- Education reimbursement.
- Employee rewards program.
Pay & Benefits
The wage for this position is between $18.50-$19.25/hour, plus uncapped commission. This position is classified as modified full-time, with a work schedule ranging from 30 to 39 hours per week. On average, most employees in this role work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility.
Data (in accordance with the Equal Pay and Opportunities Act)
Minimum Salary: $36,750
Maximum Salary: $46,200
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.