Wireless Retail Sales Specialist - Madison, WI

About the role

At Consumer Cellular, we're redefining retail! Join us as a Brand Ambassador or Relationship Builder, where you'll create a welcoming, comfortable store environment, build meaningful connections, and guide guests through decisions with patience and expertise.

Responsibilities

• Create a welcoming, comfortable store environment where every guest feels valued.
• Build meaningful connections with guests, team members, and field leadership through active listening and thoughtful conversation.
• Sell devices, plans and services, translating technology into simple, real-world conversations.
• Manage guest appointments and proactively review customer accounts to recommend the best plans and offers.
• Ensure accounts are accurate and well-documented while delivering a seamless, professional experience every time.

Requirements

• A high school diploma.
• Minimum 6 months of retail customer service experience (wireless sales experience preferred).
• Demonstrated ability to meet or exceed sales goals.
• Experience operating a POS system with strong attention to transaction accuracy.
• Proficient with Microsoft Office (Word, Excel and PowerPoint).
• Flexible availability, including evenings and weekends.
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.

Qualifications

• None specified.

Skills

• Customer service skills.
• Ability to build relationships.
• Product knowledge.
• Attention to detail.
• Communication skills.

Benefits

• Competitive base pay with potential for shift differential, overtime and bonus pay.
• Medical, dental, and vision insurance (100% company-paid for full-time employee only coverage).
• 401(k) company match of 100% up to 6% of your pay.
• Discounted Consumer Cellular wireless phone plan for employees.
• Paid Time Off (PTO) available following a 30-day waiting period.
• Flexible Spending Accounts (FSA) for health care and dependent care expenses.
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid).
• Long-Term Disability insurance (100% company-paid).
• Employee Assistance Program (100% company-paid).
• Education reimbursement.
• Employee rewards program.

Pay & Schedule

• The wage for this position is between $18.00 - $19.00/hour, plus uncapped commission.
• This position is classified as modified full-time, with a work schedule ranging from 30 to 39 hours per week.
• On average, most employees in this role work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility.