Wireless Retail Sales Associate CICERO | Brewerton Road Avg. All in $30

What You'll Do in Your Role

Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty by:

• Helping customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
• Side-by-by selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices
• Guide your customers through their purchasing experience with thoughtful questions, informative answers, and sharing your expertise
• Approach service and sales needs with patience, honesty, and empathy

Training and Development

Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources

Building Relationships

Build relationships with and partner with employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment
• Successfully identify and handoff small business leads
• Develop strong peer relationships where we are all accountable for the company's success

The Ideal Candidate

A strong desire to learn and master the skills required of our customer advocates and to build meaningful connections with our customers.

A competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.

A willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.

An effective balance between customer experience and performance goals.

Qualifications

• Be at least 18 years of age
• High school degree or GED
• Ability to stand for long periods of time
• Ability to lift objects weighing up to 25 lbs
• Reliable transportation
• Full Time (40 hours) or Part Time (20+ hours) availability

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Uncapped commission earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care & excellence
• Discounted T-Mobile Cell Phone Plan
• Health Benefits for Full Time Employees
• BONUSES: Monthly sales incentive programs, contests, rewards and more.