Wireless Retail Sales Associate BURLINGAME | El Camino Real Avg. All in $30

What You'll Do in Your Role

Help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store.

Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.

Sell personalized solutions beyond the bare-bones device and service plan, including unique accessories and IoT devices.

Guide customers through their purchasing experience with thoughtful questions, informative answers, and sharing expertise.

Approach service and sales with patience, honesty, and empathy.

Become proficient in using digital tools to enhance interactions and onboarding, such as:

• Showing how our coverage stacks up in the customer's neighborhood.
• Explaining why plans and services meet customers' needs.
• Sharing how we're redefining wireless, from device and account inspection to troubleshooting.

Complete training on the in-store experience, new skills, and processes.

Build relationships with and partner with employees across channels, including Business and Customer Service, to collectively own the customer experience and resolve issues.

Successfully identify and handoff small business leads.

Develop strong peer relationships where accountability for the company's success is shared.

Balance customer experience and performance goals effectively.

The Ideal Candidate

Bring a strong desire to learn and master the skills required of our customer advocates and build meaningful connections with customers.

Show a competitive drive and confidence to succeed in a fast-paced sales environment.

Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and resolving issues.

Be effective at balancing customer experience and performance goals.

What Must Haves

• At least 18 years of age.
• A high school diploma or GED.
• Ability to stand for long periods of time.
• Ability to lift up to 25 lbs.
• Reliable transportation.
• Full-time (40 hours) or part-time (20+ hours) availability.

What's in It for You

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises when reaching attainable milestones.
• Exciting opportunities for career advancement.
• A culture of care & excellence.
• Discounted T-Mobile Cell Phone Plan.
• Health benefits for full-time employees.
• Bonuses: monthly sales incentive programs, contests, rewards, and more.