Wireless Retail Sales Associate MORENO VALLEY MALL Avg. All in $30
What You'll Do in Your Role
Help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store.
Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.
Sell personalized solutions beyond the bare-bones device and service plan, including unique accessories and IoT devices.
Guide customers through their purchasing experience with thoughtful questions, informative answers, and sharing expertise.
Approach service and sales with patience, honesty, and empathy.
Become proficient in using digital tools to enhance interactions and onboarding, such as:
- Showing how our coverage stacks up in the customer's neighborhood.
- Explain why plans and services will let customers live unlimited, feel the love, stay connected, and go further.
- Sharing how we're redefining wireless, from device and account inspection to troubleshooting.
Complete training on the in-store experience, new skills, and processes.
Build relationships with and partner with employees across channels, including business and customer service, to collectively own the customer experience and resolve issues.
Successfully identify and handoff small business leads.
Develop strong peer relationships where accountability for the company's success is shared.
Qualifications
Be at least 18 years of age.
High school degree or GED.
Able to stand for long periods of time.
Able to lift objects weighing up to 25 lbs.
Reliable transportation.
Full Time (40 hours) or Part Time (20+ hours) availability.