Wireless Retail Associate Manager MIDDLE ISLAND | Middle Country Rd

Arch Telecom is a national Wireless Preferred Retailer for the #1 mobile provider in the country, operating 200+ retail stores across the U.S. since 1993. As a recognized leader in the wireless retail industry, Arch Telecom’s Retail Associate Managers (RAM) act as brand ambassadors, creating energy and excitement around products and services while delivering superior customer experiences.

Responsibilities

• Learn and build proficiency in customer service while providing a best‑in‑class experience and fostering customer loyalty.
• Help customers resume their shopping journey where they left off, whether online, via Customer Care, or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest technology, including accessories and IoT devices.
• Engage in side‑by‑side selling to craft personalized solutions beyond basic device and service plans.
• Guide customers through the purchasing experience with thoughtful questions, informative answers, and expert knowledge.
• Assist the Retail Store Manager with daily operations, coaching, and operational duties.
• Become proficient with digital tools that enhance interactions, such as coverage maps, plan explanations, and device troubleshooting.
• Complete training on in‑store processes, systems, and reference resources.
• Build relationships across channels (business and customer service) to collectively own the customer experience, resolve issues, and hand off small‑business leads.
• Develop strong peer relationships and contribute to a fun, first‑class customer environment.

Qualifications

• At least 18 years of age.
• High school diploma or GED.
• Ability to stand for long periods and lift objects up to 25 lb.
• Reliable transportation.
• Prior wireless sales experience (preferred).
• Competitive drive and confidence to succeed in a fast‑paced sales environment.
• Willingness to lead a team, share best practices, and resolve customer issues.
• Effective operational, financial, and performance management skills.
• Excellent communication skills with both team members and customers.

Benefits

• Employee Stock Ownership Program (ESOP).
• Bonus earnings and automatic raises when milestones are reached.
• Opportunities for career advancement.
• Discounted T‑Mobile cell phone plan.
• Culture of care & excellence.
• Health benefits for full‑time employees.

Pay

Competitive hourly wage with bonus earnings and automatic raises upon reaching attainable milestones.

Schedule

Full‑time position (40 hours per week).