Wireless Retail Sales Associate MIDDLE ISLAND | Middle Country Rd

About the role

We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand. Arch Telecom’s Mobile Associates (MAs) work as part of a Retail Team to bring the brand to life, serving as brand ambassadors who create energy and excitement around our products and services. This is a learning role designed to build skills and expertise in preparation for promotion to Mobile Expert upon training completion.

Responsibilities

• Learn and build proficiency in customer service while delivering a best‑in‑class experience and building loyalty.
• Help customers continue their shopping journey across online, Customer Care, or in‑store channels.
• Explore individual needs and provide hands‑on demonstrations of the latest technology in‑store.
• Engage in side‑by‑side selling to find personalized solutions, including accessories and emerging Internet of Things (IoT) devices.
• Guide customers through the purchasing experience with thoughtful questions, informative answers, and expertise.
• Approach service and sales with patience, honesty, and empathy.
• Use digital tools to demonstrate coverage, plan benefits, and device/account troubleshooting.
• Complete training on in‑store experience, new skills, processes, systems, and reference resources.
• Build relationships with employees across channels to collectively own the customer experience, resolve issues, and create a seamless environment.
• Identify and hand off small‑business leads.
• Develop strong peer relationships and hold each other accountable for company success.
• Maintain a fun, first‑class customer experience.

Requirements

• Strong desire to learn, master customer‑advocate skills, and build meaningful connections.
• Competitive drive and confidence to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, share best practices, and resolve customer issues.
• Ability to balance customer experience with performance goals.
• At least 6 months of customer service and/or sales experience; retail experience preferred.
• Minimum age of 18 years.
• High school diploma or GED.
• Ability to stand for long periods and lift objects up to 25 lb.
• Reliable transportation.
• Availability for full‑time (40 hours) or part‑time (20+ hours) schedules.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay with uncapped commission earnings.
• Automatic raises when reaching attainable milestones.
• Monthly sales incentive programs, contests, rewards, and bonuses.
• Exciting opportunities for career advancement.
• Culture of care and excellence.
• Discounted T‑Mobile cell phone plan.
• Health benefits for full‑time employees.

Arch Telecom embraces diversity and inclusion as a foundational principle. A diverse workforce reflects the communities we serve and contributes to superior customer and employee experiences.