Wireless Customer Service Representative - Paid Training Provided
Boost Mobile · Chandler, AZ · 1 mo ago
On-siteOTHR$20/hrFull-time
Responsibilities
- Serve as the voice of Boost Mobile, helping customers by resolving issues and promoting our services
- Maintain strong knowledge of our wireless products, accessories and pricing plans
- Respond to customer inquiries regarding billing, devices, product features, troubleshooting, and hardware operation, with a focus on one-call resolution
- Identify opportunities for improving customer service and efficiency by analyzing call trends and providing feedback
- Become an advocate for customer needs, providing solutions for technical issues and offering support to a diverse consumer base
Requirements
- High school diploma or GED required
- Ability to work full-time on-site
- Flexible to work shifts which can include evenings, weekends, or holidays
- Smartphone or device with active network connection
- Pre-employment screen required
Skills
- Customer Service
- Dependability
- Resilience
- Problem Solving
- Continuous Development
- Multitasking
- Integrity
Pay
Starting pay $20.00/hr with opportunity to increase to $22.00/hr within 60 days. Additional $2/hr for shifts after 6 PM and on weekends.
Schedule
Full-time on-site position with flexible shifts that may include evenings, weekends, or holidays.
Benefits
- Paid training
- Time off
- Medical, dental, vision, life insurance packages
- Health Savings Account (HSA)
- 401(k) with company match
- Employee Stock Purchasing Program (ESPP)
- Tuition reimbursement
- Career growth: opportunity to promote two levels within your first year
- Exclusive perks: complimentary DISH TV ($114.99/month value), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)