Winter Golf Simulator Associate

About the Role

The Winter Golf Simulator Associate plays an important role in delivering a best-in-class experience for members and guests utilizing The Club at Strawberry Creek’s two TrackMan Golf Simulators during the winter months. This position is centered around hospitality, ensuring every simulator reservation feels organized, welcoming, personalized, and professionally managed.

This position begins immediately, assisting with general Golf Operations through the remainder of the 2026 golf season before transitioning primarily to simulator operations during the winter. Once outdoor golf operations resume, this role may transition back into a general Golf Operations role for the 2027 golf season.

Core Values

This position embodies the core values of Service Excellence, Teamwork, Respect, Accountability, and Wow Factor. The Winter Golf Simulator Associate should understand that our simulators are more than simply a place for members to play golf during the winter—they are an extension of the overall Strawberry Creek member experience. Our goal is to provide more than service; we want to provide hospitality through small details that create a memorable experience.

Responsibilities

• Prepare the simulators for member and guest use.
• Assist members with TrackMan software and simulator setup.
• Retrieve golf bags from storage and ensure they are ready for members.
• Ensure accurate billing for simulator usage.
• Anticipate and fulfill member needs throughout their visit (e.g., course selection, beverage assistance, personalized simulator settings).

Requirements

• Excellent interpersonal and communication skills with a strong hospitality mindset.
• Friendly, outgoing, and comfortable interacting with members and guests.
• Proactive approach with the ability to anticipate member needs.
• Comfortable learning and operating technology; previous TrackMan experience is a plus but not required.
• General knowledge and passion for the game of golf is preferred.
• Strong organizational skills and attention to detail.
• Dependable, punctual, and able to work independently.
• Ability to work evenings and weekends as simulator demand requires.
• Ability to safely lift and transport golf bags and equipment.

Prior golf, hospitality, customer service, or club experience is preferred but not required.