Wineaux General Manager

Key Responsibilities

• Design, curate, and continuously evolve a sophisticated wine list spanning approachable selections to rare, collectible bottles.
• Align offerings with brand identity, seasonality, and guest preferences.
• Introduce exclusive labels and limited allocations to elevate the program.
• Oversee and lead all wine service operations across all operating hours.
• Maintain elevated standards for wine-by-the-glass and bottle service.
• Maintain consistency and excellence during peak and high-profile service periods.
• Conceptualize and host immersive wine events, tastings, and educational experiences.
• Drive guest engagement, loyalty, and incremental revenue through curated experiences.
• Partner with culinary leadership to create thoughtful wine and food pairings.
• Ensure seamless integration between wine offerings and menu development.
• Enhance overall dining experience through flavor synergy and storytelling.
• Recruit, train, and mentor staff to deliver refined, luxury-level service.
• Elevate team wine knowledge, service standards, and upselling techniques.
• Foster a culture of accountability, excellence, and continuous learning.
• Collaborate with wine club leadership to deliver high-touch member experiences.
• Coordinate curated releases, concierge services, and exclusive events.
• Strengthen engagement for Explorer and Aficionado members.
• Build and maintain strategic relationships with importers, distributors, and vineyards.
• Leverage partnerships to enhance brand positioning and guest experiences.
• Manage inventory controls, forecasting, and pricing strategies.
• Oversee vendor contracts and cost management initiatives.
• Maintain accountability for wine program P&L and profitability.
• Ensure full adherence to liquor licensing, health, and safety regulations.
• Uphold operational standards aligned with luxury hospitality expectations.
• Maintain accurate documentation and audit readiness.
• Champion a personalized, engaging, and elevated guest experience.
• Anticipate guest needs and deliver intuitive, high-touch service.
• Foster a vibrant atmosphere that reflects the Wineaux culture and brand ethos.

Essential Job Functions

• Standing and walking for extended periods (5+ hours).
• Able to lift, carry, push, and maneuver items up to 40 lbs.
• Tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Capable of performing basic math and interpreting letters, numbers, and symbols.
• Proficient in point-of-sale systems (Micros or similar) and standard office equipment.
• Adheres to all company policies, procedures, and safety standards, including proper handling of cleaning chemicals (SDS).
• Strong interpersonal and verbal communication skills, effectively engaging with guests, leadership, and team members in a polished and professional manner.
• Exhibits strong hand-eye coordination to ensure safe and efficient handling of service items and equipment.