Wine Club Rep. (Hybrid/Temp) - Benziger Family Winery

About the role

The Wine Club Representative supports the Benziger and Imagery Direct-to-Consumer (DtC) Sales and Wine Club team, delivering exceptional service while driving sales and membership growth.

Essential Functions

• Drive sales through inbound and outbound calls, live chat, and emails, leveraging service interactions into sales opportunities.
• Deliver best-in-class customer service while promoting wine and club memberships.
• Respond to and resolve customer inquiries related to orders, shipments, and Wine Club experiences with professionalism and care.
• Build and nurture customer relationships through ongoing communication, gathering insights to inform product, service, and member experience enhancements.
• Support Wine Club growth and retention efforts, including contributing ideas for promotions, acquisition, and member benefits.
• Maintain accurate customer and member data, including order processing, database management, and administrative tasks.
• Partner cross-functionally with Tasting Room teams to ensure a seamless and elevated customer experience.
• Represent the brand professionally across all customer touchpoints (in-person, phone, and digital).

Other Functions

• Assist with Wine Club and Tasting Room events, including occasional hosting responsibilities.
• Support marketing efforts such as proofing email communications and Wine Club newsletters.
• Participate in special projects and cross-functional initiatives that support departmental and business objectives.

Qualifications

• Must be 21 years of age or older.
• A high school diploma or GED required, relevant customer service, sales, hospitality, or related experience preferred.
• Minimum of 2 years of customer service, marketing, or direct-to-consumer wine industry experience preferred.
• Strong verbal and written communication skills, with the ability to engage effectively across internal and external audiences.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and strong overall computer aptitude; ability to quickly learn new systems.
• Experience with wine industry platforms (e.g., Commerce7, RedChirp, ShipCompliant, Wineshipping) a plus.
• Previous tasting room and/or wine club experience preferred.
• Proven ability to identify customer needs and convert service interactions into sales opportunities through thoughtful, relationship-based selling.
• Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to work independently, meet deadlines, and handle confidential information with discretion.
• Strong interpersonal skills with a collaborative, team-oriented mindset.
• Reliable and punctual, with a commitment to following company policies, procedures, and safety standards.

Physical Demands

• Ability to lift, carry, and move items weighing up to approximately fifty pounds, including cases of wine, tables, chairs, and event supplies.
• Ability to perform tasks requiring bending, stooping, standing, and twisting in an office environment.
• Work indoors and outdoors in varying weather conditions during onsite and offsite winery events.

Pay and Benefits

Hourly Pay Rate: $23.00 plus incentives, tips, and bonuses.