Wine and Spirits Assistant Department Manager

About the role

At Hy-Vee, our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Responsibilities

Provides prompt, efficient and friendly customer service. Assists Department Manager to present the freshest most innovative and best quality products at a competitive retail price to customers.

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.
• Stocks, rotates, and faces product on shelves.
• Supervises and assigns work for evening/part time crew.
• Ensures department standards are met.
• Handles and satisfies customer issues.
• Trains new employees.
• Reviews out of stocks, ad items, and back stock.
• Orders merchandise as directed by department head and controls inventory
• Monitors sales regularly.
• Meets with vendors to get point of purchase (POP) materials and other sales-enhancing items when available.
• Oversees intercom selling.
• Prices items for displays.
• Makes sales suggestions and ideas to department manager.

Requirements

• Must have the ability to follow written, verbal, or diagrammatic instructions; several concrete variables.
• Must have the ability to do arithmetic calculations involving fractions, decimals and percentages.
• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Qualifications

High School or equivalent experience. Six months or less of related work experience.

Skills

Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.

Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.

Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

This position is frequently exposed to equipment movement hazards and dangerous chemicals/solvents. There is continuous exposure to noise, temperature extremes, dampness, and occasional exposure to electrical shock. This is a fast paced work environment with significant pressure.

Equipment Used

Forklift, calculator, computer, NCR, cash register, pallet jack, two wheeler, box cutter, and C.A.R.S. reordering system.

Contacts

This position has daily contact with customers, suppliers/vendors, and the general public.

Benefits

Employment is contingent upon the successful completion of a pre employment drug screen.