Windows Remediation Administrator, Journeyman
COLSA · Huntsville, AL · 3 mo ago
Information TechnologyFull-time
Job Duties
- Perform updates and patching of Microsoft Windows operating system and software as well as non-Microsoft software on workstations and laptops through manual or automated mechanisms.
- Rebuild Windows 11 workstations and laptops from pre-build images.
- Provide Tier 1, 2 and 3 level technical support to AvMC Enterprise.
- Ensure all support requests initiated by end-users outside of the AvMC Service Center (ASC) end-user portal are captured in the ASC Enterprise Service Center, including emails, phone calls, web chats, and face-to-face contact.
- Troubleshoot failed system and software updates and patching, discover root cause, and provide resolution guidance.
Required Experience
- Bachelor's degree or higher in related field (Computer Science, Information Technology, etc.) or equivalent experience.
- Minimum of 5 years of work-related experience.
- Working knowledge of Windows administration and troubleshooting.
- Current CompTIA Security+ CE.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work independently and in a team environment.
- Working knowledge of desktop applications including word processing, spreadsheet, and database programs.
- Active Secret clearance; U.S. Citizenship required.
Preferred Qualifications
- Experience with DoD security requirements and regulations to include DISA STIG.
- Information Technology service experience.