Window Service Technician

About the role

The Window Service Technician at Parr Lumber is responsible for ensuring that windows and doors meet customer needs, addressing issues during shipping and installation, and providing "Lock & Slide" screen installs.

Responsibilities

• Utilizes safe work practices in all aspects of the work performed to include vehicle operation, use of hand and power tools, and handling material on the job.
• Reviews work orders for current work schedule.
• Establishes and maintains professional relationships with customers and business associates.
• Quickly responds to customer complaints and concerns.
• Loads trucks with glass and materials needed.
• Keeps work area clean and well organized.
• Ensures appropriate paperwork is completed as per company policy.
• Bills and invoices for parts and service as appropriate.
• Reports to each appointment on-time and performs duties in an efficient, safe, and timely manner.
• Discusses repairs with the customer to ensure satisfaction with a product.
• Aware of safety risks and does due diligence to limit them.
• Manages schedule for team as needed, coordinating with Sales and customers.
• Performs other related duties as assigned.

Qualifications

• Experience with wood and vinyl window assembly, installation, and repair.
• Ability to apply mathematical concepts such as fractions, percentages, ratios and proportions to practical situations.
• Ability to gather facts and problem solve.
• Knowledge of window and door products.
• Ability to work unsupervised and desires a high level of responsibility.
• Strong interpersonal communication skills.
• Ability to be flexible and adaptable to daily changing needs and demands of the team.
• Working knowledge of personal computers and applications.
• Ability to speak, write, and read English required.
• High school diploma or GED.
• Class C driver's license and must have and maintain a good driving record required.

Interpersonal Skills

• Ability to work cordially, professionally, diplomatically, and with a high level of customer service in a dynamic environment.
• Demonstrate sound judgment in dealing with sensitive business matters with internal and external customers of all types.
• Maintain confidentiality and accuracy of all information related to company finances and records, particularly, cost of goods purchased and sold.
• Identify processes, tools, and/or procedures that may be improved upon in an effort to improve the workplace and outcomes for our customers.
• Strong focus, planning, organizational, and time management skills with the ability to manage changing priorities, handle multiple projects, and do what is necessary to meet deadlines, while maintaining a high degree of attention to detail and accuracy.
• Function independently, as part of a team, and as a leader within your own team with a positive attitude, strong work ethic, and commitment to excellence.
• Think and respond quickly, positively, and professionally to constantly changing circumstances.
• Appropriately manage stress and interact with others.

Physical Requirements

• Ability to sit and/or stand for extended periods of time.
• Must be able to grasp, talk, hear, and operate a computer and keyboard.
• Must be able to lift/push/pull up to 100 pounds and carry objects 50 feet.
• Must be able to carry and climb a 12’ ladder.
• Must be comfortable with heights.
• Must be able to work outdoors in all weather conditions.
• Must be able to drive a vehicle when necessary.

Benefits

• Everyone starts earning 2 weeks of vacation per year on day 1, and gains an additional day every year worked up to 4 weeks off.
• Employee paid sick days.
• 7 holidays.
• Standard medical plan with a very low $1,000 deductible.
• Dental, Vision, EAP (Employee Assistance Program).
• Massage, Chiropractic and Acupuncture coverage.
• FSA (Flexible Spending Account) and Childcare pretax spending programs.
• Footwear subsidy through boot vendor after 90 days of employment.
• Up to 50% match on the first 6% you contribute to your 401(k) after 1 year of employment and fully vested at the end of your 3rd year.
• In addition to the 401(k) match, there is a 3% profit share contribution to the 401(k), with Board approval.
• Tuition reimbursement (up to $2,500/year).
• Annual profit sharing (every full time employee who worked the full year earned a minimum of $525 for the 2024 year).
• $1,000 referral bonus.

PARR Promotes!

• We have a transparent pay structure, and love to promote from within.
• Our current CEO started with the company as a driver and by being open to change and a self-starter he climbed the ranks to the role he has today.
• There are many members of our management team who started their careers in our entry-level positions.
• If you're willing to work hard, there's no reason you won't earn regular merit increases and promotions.
• There is A LOT of opportunity - PARR is growing fast!
• We value our employees like family and are constantly working to provide a safe place to work for our employees.
• Most of our locations are not open past 5 and all our locations are closed on Sundays.
• Our company mission is Legendary Service through Teamwork, and we take that seriously.