Window Sales Coordinator

About the role

PARR’s Window Sales Coordinator is responsible for executing the sales call process and strategies, supporting the sales team, managing construction schedules, and interacting with various stakeholders.

Responsibilities

• Establish and maintain professional relationships with customers
• Communicate with a wide number of customers in the Residential Construction industry, and help manage the timely flow of building materials to their jobsite
• Expertly use, promote, and facilitate PARR Bridge Strategy
• Set, reach, and exceed personal sales and profit goals
• Deepen customer relationships and schedule timely material shipments to ensure account profitability and customer satisfaction
• Sell on overall quality, value, and service, rather than price
• Prioritize workflow in a fast-paced environment
• Communicate with dispatch to ensure accurate delivery times
• Sends photos of returns to dispatch for pickup
• Maintain customer profiles in Outlook or CRM
• Manage open orders to ensure timely invoicing or deletion
• Take action to achieve objectives without waiting for management directives
• Ensure customer satisfaction through follow-up and communication
• Follow SPC guidelines and maintain proper GP%
• Complete purchase orders on time, confirm confirmations, and tie POs to orders
• Greet walk-in customers professionally and assist them
• Answer phones promptly with a professional greeting
• Identify customer urgency and complete orders quickly
• Seek to learn products and their applications for the end user
• Confirm customer material needs before ordering
• Exceed profitable SPC pricing guidelines
• Complete quotes and follow up in a timely manner
• Proactively address customer needs
• Maintain a PARR share file for customer plans and take-offs
• Perform other related duties as assigned

Job Knowledge

• Write quotes and orders with a high degree of accuracy and speed
• Perform simple takeoffs for windows, doors, siding, and other materials
• Accurately write orders in POS
• Accurately use WOQS
• Manage outlook and personal notebook
• Utilize all resources to find solutions
• Follow all AR account and cash handling procedures
• Seek out product transactions and order history
• Understand building codes applicable to windows, doors, and hardware
• Help customers with warranty issues and claims
• Use MARKETPLACE door program
• Set up new job addresses in system as needed
• Make outgoing phone calls to prospects regarding business opportunities

Qualifications

• Knowledge of building materials and/or experience in construction industry (a must)
• Strong communication skills both through phone and email
• Proven ability to develop relationships
• Ability to operate personal computer, smartphone, scanner, and other necessary equipment
• Ten-key by touch required
• Proficiency in Microsoft Word, Excel, and Outlook
• Ability to execute PARR selling strategies and initiatives
• Ability to achieve sales goals and objectives
• Knowledge of PARR selling principles, practices, and protocols
• Willingness to share department responsibilities in order to meet deadlines
• High School Diploma or GED equivalent

Interpersonal Skills

• Work cordially, professionally, diplomatically, and with a high level of customer service in a dynamic environment
• Develop sound judgment in dealing with sensitive business matters with internal and external customers of all types
• Maintain confidentiality and accuracy of all information related to company finances and records
• Identify processes, tools, and/or procedures that may be improved upon to enhance workplace and outcomes for our customers
• Communicate with all levels of management and employees at a high skill level and speak effectively in front of groups
• Communicate in a professional style to the entire yard and crew
• Participate in team meetings and discussions
• Communicate professionally and productively with AMT
• Notify customers when product arrives
• Confirm delivery times with customers after scheduled in DDMS
• Write legibly on business logs and other handwritten material
• Respond to voicemails and emails promptly and with correct grammar and spelling
• Take ownership and communicate with management when mistakes are made
• Provide clear delivery and contact information on orders
• Have a relationship with all coworkers and use those relationships to solve problems
• Communicate with operations team about material returns, requirements for them, and photos as appropriate
• Communicate with vendors and provide support needed
• Communicate with customers about market changes/conditions
• Manage upset or disgruntled customers professionally
• Inform receivers on status of cancelled special orders or materials to be returned to suppliers
• Bring areas of concern to management’s attention

Physical Requirements

• Ability to sit and/or stand for extended periods of time
• Able to lift/push/pull up to 50 pounds and carry objects 50 feet
• Able to work in an office environment

Working Conditions

This position works in an office environment at a desk with a computer. Physical requirements include the ability to sit and/or stand for extended periods of time, lift/push/pull up to 50 pounds, and carry objects 50 feet. Must be able to work in an office environment.

Benefits

• Everyone starts earning 2 weeks of vacation per year on day 1, and gains an additional day every year worked up to 4 weeks off
• Employee paid sick days
• 7 holidays
• Standard medical plan with a very low $1,000 deductible
• Dental, Vision, EAP (Employee Assistance Program)
• Massage, Chiropractic and Acupuncture coverage
• FSA (Flexible Spending Account) and Childcare pretax spending programs
• Footwear subsidy through boot vendor after 90 days of employment
• Up to 50% match on the first 6% you contribute to your 401(k) after 1 year of employment and fully vested at the end of your 3rd year
• Profit sharing (every full-time employee who worked the full year earned a minimum of $525 for the 2024 year)
• $1,000 referral bonus

PARR Promotes!

We believe in promoting from within and providing opportunities for growth. Our company values hard work, dedication, and a positive attitude. We are committed to providing a safe and supportive work environment where our employees can thrive and succeed.