Window Dispatcher - OCTA

Hourly Rate: $25.00/hr.

Requirements

• At least 2 years radio and/or window dispatch experience in a fast-paced environment
• Transit environment experience preferred
• Must have valid driver license; CDL Class B preferred
• Ability to effectively decipher maps
• Ability to handle stress, including emergency situations
• Uses good judgment in making decisions in emergency and routine situations
• Email and Internet proficiency; Microsoft Office Applications Suite

Skills

• Excellent organization and multi-tasking skills
• Demonstrated excellent written and oral communications and organizational skills
• Good judgment skills
• Reasoning skills and decision making

Responsibilities

• Assign work, vehicles and onboard equipment to operators and maintain check-out logs
• Assign operators in the event of operator absences or increased service volumes to minimize service disruptions due to traffic, vehicle malfunctions, operator problems, and/or emergency situations
• Maintain accurate logs for attendance
• Maintain communication with operators, providing information on customers, cancellations, and directional assistance where necessary
• Monitor operators and trip status, making adjustments and reassignments as necessary to ensure on-time performance
• Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations, safety, and maintenance staff where appropriate
• Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations
• Reconcile trip manifests by operators
• Provide assistance to passengers in using the service as well as when inquiring about individual trip status
• Document accurately and appropriately daily events related to service
• Collect any lost and found articles and catalog, attempt to contact appropriate passengers where possible
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees
• Perform radio checks on all vehicles leaving the yard at all times
• Establish and maintain headways for all online buses
• Maintain “exceptions” and “incidents” log
• Assist drivers with informational material as needed
• Report to supervisors and duty managers any drivers failing to meet duties online
• Other duties as assigned by immediate supervisor

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.

• Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces
• Exposure to both extreme heat and cold
• Exposure to loud noises, fumes, and airborne particles
• Operations Supervisors and Managers may split their work between an office setting (using a computer screen/electronic device) and active transit field locations (driving in a vehicle)

Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws.

Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position.