Windchill Infrastructure & System Administrator (SIE)

About the role

The Windchill Infrastructure & System Administrator is the backbone of our Windchill PLM group. They are responsible for maintaining cloud or on-premises (typically AWS govcloud) infrastructure supporting all aspects of Windchill, ThingWorx, and related/required components to meet customer functionality and performance requirements on all Production and non-Production environments.

Responsibilities

• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Review and confirm infrastructure setup to recommend and implement any optimizations for performance/scalability/cost savings (e.g. switch from monolithic to cluster, establishment of a load balancer and backup/recovery plan).
• Design, develop, and maintain a Windchill & ThingWorx Navigate image to be shared with Windchill Developers to support their daily work.
• Responsible for installing and performing upgrades of Windchill, applying critical patch sets, and fixing security vulnerabilities on a regular basis with all infrastructure and applications supporting Windchill.
• Responsible for performing rehosts to and data refreshes on non-production environments as needed.
• Conduct comprehensive testing, including unit, integration, and system testing ensuring application infrastructure and performance is maintained.
• Work with the larger Windchill production sustainment team to debug and resolve complex application/customization defects and issues that may require performance and infrastructure related investigations and solutions.
• Develop and maintain technical documentation for all environment infrastructure.
• Stay up to date with the latest Windchill developments and AWS industry best practices.

Requirements

• Currently hold or able to obtain a U.S. security clearance.
• Currently hold PTC certifications for Windchill.
• Currently hold relevant AWS certifications.
• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or other Engineering discipline.
• Minimum 5 years of experience working with PTC’s Windchill PLM & ThingWorx Navigate software, specifically performing installations, patching, upgrades, and rehosts.
• Minimum 3 years of experience working with and setting up AWS cloud services to host Windchill.
• Experience managing Ansible playbooks.
• Experience with Windchill, ThingWorx Navigate, and AWS licensure.
• Experience maintaining and optimizing performance of Windchill version 12+ and ThingWorx version 9+.
• Experience diagnosing networking related issues.
• Experience managing Active Directory and AppStream.
• Experience reviewing and applying security STIGs on Windows and Linux.
• Experience collaborating with the PTC Technical Support & R&D organizations.
• Experience collaborating with AWS Technical Support.
• Experience setting up and working with Virtualized Environments hosting Windchill.
• Experience with installation and maintenance of an Oracle db.
• Proficiency in Red Hat Enterprise Linux and Windows Server administration, as well as scripting for Windchill Implementations.
• Knowledge of Windchill System & Business Administration, including security configurations.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Strong documentation skills.
• Ability to work independently and as part of a team.

Qualifications

• Currently hold or able to obtain a U.S. security clearance.
• Currently hold PTC certifications for Windchill.
• Currently hold relevant AWS certifications.
• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or other Engineering discipline.
• Minimum 5 years of experience working with PTC’s Windchill PLM & ThingWorx Navigate software, specifically performing installations, patching, upgrades, and rehosts.
• Minimum 3 years of experience working with and setting up AWS cloud services to host Windchill.
• Experience managing Ansible playbooks.
• Experience with Windchill, ThingWorx Navigate, and AWS licensure.
• Experience maintaining and optimizing performance of Windchill version 12+ and ThingWorx version 9+.
• Experience diagnosing networking related issues.
• Experience managing Active Directory and AppStream.
• Experience reviewing and applying security STIGs on Windows and Linux.
• Experience collaborating with the PTC Technical Support & R&D organizations.
• Experience collaborating with AWS Technical Support.
• Experience setting up and working with Virtualized Environments hosting Windchill.
• Experience with installation and maintenance of an Oracle db.
• Proficiency in Red Hat Enterprise Linux and Windows Server administration, as well as scripting for Windchill Implementations.
• Knowledge of Windchill System & Business Administration, including security configurations.

Skills

• Proficiency in Red Hat Enterprise Linux and Windows Server administration, as well as scripting for Windchill Implementations.
• Knowledge of Windchill System & Business Administration, including security configurations.

Benefits

• Paid Time Off
• Paid Company Holidays
• Medical, Dental & Vision Insurance
• Optional HSA and FSA
• Base and Voluntary Life Insurance
• Short Term & Long-Term Disability Insurance
• 401k Matching
• Employee Assistance Program