WinCo Foods

About Us

WinCo Foods is a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. As the second largest Employee-Owned company in the United States, we offer the lowest possible prices to feed families. With more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP), our benefits—including top-tier medical plans and tuition support—set us apart. You'll make a real impact in the communities we serve.

About the Role

Provide friendly and cooperative service to internal and external customers at our retail locations, which operate 24 hours a day, 7 days a week with limited exceptions. Process customer orders efficiently, accurately, safely, and courteously at a two-aisle check stand, multi-station self-checkout (SCO) lane, or customer service desk as assigned. Generally works 6-8 hour shifts between 5:00 AM and 1:00 AM.

Responsibilities

• Welcome, engage, serve, and thank customers while maintaining a friendly and enthusiastic atmosphere.
• Operate check stand equipment (cash register, scanner, scale) to process customer orders using two aisles.
• Engage in suggestive selling and other sales techniques.
• Process monetary transactions, including cash, checks, gift certificates, traveler’s checks, food stamps, coupons, and refunds, while adhering to Cash Handling and Lane Accountability policies.
• Maintain knowledge of product locations, UPC codes, and proper pricing.
• Keep check stands clean, neat, properly stocked, and safe.
• Stock, price, and rotate merchandise.
• May be assigned to a multi-station self-checkout lane or customer service counter as needed.
• Follow all state and federal laws concerning the sale of restricted or regulated items (e.g., tobacco, alcohol).
• Adhere to USDA Food Stamp or WIC voucher procedures.
• Perform other duties as assigned or needed.

Additional Self-Checkout Attendant Responsibilities

• Move within the SCO area to expedite transactions, maintain an attentive presence, and keep the area clear of safety hazards.
• Initiate and engage with customers as they process transactions.
• Respond to SCO stations to review, address, and clear alerts or errors in customer transactions.
• Monitor multiple simultaneous transactions and verify payments in a fast-paced setting.
• Assist customers at self-checkout kiosks to ensure accuracy and limit shrinkage.
• Maintain awareness of the self-checkout area, anticipate customer needs, and observe transactions closely.
• Prioritize safety by addressing or reporting concerns per Company policy.

Requirements

• Ability to work varied shifts in a 24/7 operation, including nights, weekends, and holidays.
• Friendly, courteous, and tactful interactions with customers and co-workers.
• Effective communication (hearing and speech) for customer relations.
• Complete written forms and conduct visual inspections of merchandise.
• Lift and maneuver objects up to 20 lbs. frequently and up to 50 lbs. occasionally.
• Operate check stand equipment (cash registers, scanners, scales).
• Stand or sit for long periods, walk rapidly, bend, stoop, twist, and turn frequently.
• Must be at least 16 years of age.
• Manual dexterity and good hand/eye coordination.
• Learn and memorize PLU codes, product locations, check stand procedures, and company policies.
• Ensure accuracy in scanning, verifying sales, and handling monetary transactions with basic math skills.
• Occasionally use blades for box cutting.
• Use household cleaners to maintain the work area.
• Perform primary duties efficiently and accurately in potentially high-stress situations.

Additional Requirements

• As required by state and local laws: food safety/handlers cards, tobacco and alcohol sales certification (e.g., TAM card).
• For minors: hours, machines, and equipment operated may differ.

Benefits

• Employee Stock Ownership Plan (ESOP) with over 500 millionaire employee-owners.
• Top-tier medical plans.
• Tuition support.