Willow Tree Residence - Custodian

About the Program

Willow Tree Residence is a 130-unit congregate care supportive housing program located in East Midtown Manhattan. The facility is co-located with a women's shelter that occupies the first 6 floors of a 21-story building and offers a street-facing Article 28 clinic on the first floor dedicated to providing primary and behavioral health care services. Willow Tree provides 79 permanent, supportive housing units for chronically homeless single adults and/or adult families with a serious mental illness (SMI), a substance use disorder (SUD), or those who may have a co-occurring SMI and SUD. Candidates are referred through the Department of Homeless Services (DHS); however, the facility is funded by DOHMH. The remaining 51 units are "fair market" and reserved for low-income tenants, referred from the local community.

Essential Duties and Responsibilities

• Performs janitorial duties and cleans, sweeps, uses a buffing machine, mops, polishes and disinfects the floors in the lobby, and other common areas, including lounges, recreation areas, the dining room and the tenants' laundry room in the building
• Completes Work Order requests for minor repairs in the tenants' apartments, including replacing light bulbs, wiping down light fixtures, changing plumbing and bathroom fixtures, replacing broken tiles, and doing minor painting
• Completes all Work Orders in a timely manner while providing the Building Manager with detailed information regarding the tasks performed
• Assists in preparing apartments for new residents and with the moving in/out processes; may assist tenants in moving furniture into and out of the apartments, and replacing furniture provided by the building such as refrigerators, bedframes, air conditioners, mattresses, tables, chairs, bureaus, and televisions
• Performs refuse duties including dumpster and compactor maintenance, sorting metal, carrying garbage bags to the curb, and preparing items for the building's recyclable plan
• Works in the exterior of the building, sweeping, and cleaning the sidewalks, and performing snow removal and de-icing functions when necessary
• Assists in checking and, as needed, replacing the batteries in smoke detectors and carbon monoxide devices to ensure that all are functioning properly
• Maintains a proper level of supplies and materials for areas assigned to ensure the timely and efficient completion of required tasks
• Accepts and moves deliveries into storage areas
• Performs other duties as assigned by supervisory staff

Qualifications

• High School Diploma or equivalent
• Minimum of six months of experience doing repair and maintenance work
• Ability to communicate effectively orally and in writing
• Ability to professionally interact with tenants and all levels of staff
• Ability to work multiple/varied shifts as building is a 24 hour/7 day a week facility

Physical Activities

While performing the duties of this position, the Custodian must be able to walk between the fourteen floors of the facility to meet building needs. The Custodian also walks the exterior of the facility to ensure that a proper appearance is being maintained. Furthermore, the custodian must stand to talk to staff and/or clients and sit for extended periods of time at the computer, bend, reach, or squat to get records from the files or when addressing building needs, climb and work from ladders of 10 to 12 feet in height, and lift a minimum of 30lbs.

Preferred Skills

• Communication: Excellent oral, writing, and listening skills are a must
• Organizational: The ability to work well within a highly pressurized, deadline environment, while meeting the short- and long-term mandates of the program
• Interpersonal: An ability to interface with clients as well as all levels of staff
• Computer: Knowledge of case management software as well as proficiency in Microsoft Office Suite and work order systems

Pay

$36,545 ($20.079 per hour)