Will Call Operations - Talley

Company Description Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S. Job Description We are looking for a Will Call Operations to join our Talley team in Lenexa, KS! Summary The Will Call Operations position performs functions strategic to enhance the Customer Experience (CX) specific to Will Call. Core responsibilities include providing a consistent CX emphasizing our Key Deliverables: Ease of Ordering, Product Availability, and Service Excellence. Enhancing the customer relationship by supporting their immediate and future needs. Will Call Operations will monitor customer wait time, order picking priorities, and customer checkout to ensure each customer leaves with a positive impression of Talley. Essential tasks include interfacing with Sales, Operations and our customers to prioritize and coordinate pick-up scheduling, facilitating return-to-stock of cancelled merchandise from Will-Call locations, and coordinating disposition of delinquent Will-Call orders. What You'll Do Provide Quotes and Enter Orders accurately and utilize best practices for walk-in business, email, or phoneProactively let customers know when orders are ready (email/phone)Interface with Sales (as needed) to coordinate customer P/U schedulingUtilize the Will Call calendar in Outlook and communicate priorities to OperationsEvaluate any remaining open orders at the time of customer pick-up and include if possibleMaintain standard protocol for 15-day Will Call pickup policyAccount for all printed (active) tickets weeklyConfirm/Close all signed tickets and scan them into DocuShare dailyFacilitate Will-Call Check-in and Check-out procedures utilizing sign-in sheetsAssist Operations in picking orders when there is downtime at the counterAssist with customer checkout and loading materials into vehicles as neededEscalating urgent Will-Call issues requiring higher-level attentionResponding to internal calls related to Will-Call service issuesEnter Quality Feedback Entries and assist with RGA'sOrganize and maintain the Will Call area including snacksDisplays strong work ethic and honesty and adheres to all company policies and proceduresEngages in work with a high sense of urgency, highly organized and detail-orientedBe open to change and deal calmly and effectively with high-stress situationsAdditional job duties and responsibilities may be added at any time, as business needs may dictate. Job Duties Disclaimer The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA. Qualifications What You'll Need Forklift Certification is requiredHigh School or GED - Preferred Knowledge, Skills & Abilities Product Knowledge for Carrier Contractor ApplicationsStrong organizational skills and time management skillsSales and/or Customer Service experience preferredWarehouse picking/packing experience preferredIntermediate MS Excel, Word, and Outlook skills Additional Information Physical Demands Sit: Must be able to remain in a stationary position - Constantly – at least 51%Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%Use hands to finger, handle, or feel: Operates a computer and other office machinery - Occasionally – up to 20%Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally – up to 20%Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally – up to 20% Weight And Force Demands Up to 10 pounds - Constantly – at least 51%Up to 25 pounds - Frequently – 21% to 50%Up to 50 pounds - Occasionally – up to 20% Working Environment Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally – up to 20%Exposed to electrical hazards; risk of electrical shock - Occasionally – up to 20%Handles or works with potentially dangerous equipment - Occasionally – up to 20%Travels to offsite locations - Occasionally – up to 20% Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law. EVM123 Our Benefits Include Medical, Dental, and Vision InsuranceLife InsuranceShort-Term and Long-Term Disability Insurance401K with Employer MatchPaid vacation and sick timePaid company holidays plus flexible personal days per yearTuition ReimbursementHealth & Wellness ProgramsFlexible Spending AccountsHSA AccountsCommuter Transit BenefitsAdditional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.Employee Discount ProgramsProfessional Training & Development ProgramsCareer Advancement Opportunities – We like to promote from within Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.