Operations Service Support - Call Center

About the role

The purpose of this position is to provide dedicated support during service hours for incoming customer calls involving cancellations, service changes, and other routine service‑related requests.

Key Responsibilities

• Answer and manage incoming customer calls related to trip cancellations, service changes, and routine customer service inquiries.
• Document customer‑requested changes accurately.
• Communicate relevant service changes to Dispatch.
• Serve as a frontline customer support resource.
• Support operations without assuming Dispatch's authority or operational responsibilities.

Requirements

• At least 2 years of general work experience, including customer service experience.
• Must be 18 years of age or older.
• High School Diploma or GED.
• Valid driver’s license held for at least 2 years.
• Good computer skills.
• Strong problem‑solving and analytical abilities.
• Ability to work effectively under time constraints and deadlines.
• No criminal convictions involving DWI, DUI, assault, or possession offenses.

Ideal Candidate

A successful candidate will have strong customer service skills, be comfortable using computers, communicate effectively by phone, stay organized in a fast‑paced environment, and handle multiple tasks while maintaining accuracy and professionalism.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid holidays and vacation time
• Competitive compensation and benefits package

Pay

$16.00 per hour