Will-Call Counter Associate

Duties and Responsibilities

• Provide prompt, accurate and courteous transactions for each of our customers coming through the Will-Call department
• Stage completed orders in the designated locations by size of order and type of items
• Maintain a well-organized, neat workplace that creates a professional and efficient environment for both the associate and the customer
• Manage the Will-Call order maintenance in the system, physically keeping accurate paperwork and inventory via self-audit on a weekly basis
• Work with Sales Team Members to ensure all orders over 14 days old are followed up on with the order-writer in a timely manner, and canceled when directed
• Actively pursue opportunities to train in sales with counter staff; assist other warehouse departments during downtime
• Responsible for acting in accordance with Mars’ Safety procedures with all employees helping to ensure the facility is always operating in a safe manner

Requirements, Skills & Qualifications

• High School diploma or equivalent (GED) required
• Experienced in Microsoft Office, specifically Outlook for email
• Basic math and computer skills
• Experience working with an ERP system, Eclipse preferred
• Ability to operate warehouse equipment, RF scanner preferred
• Ability to bend, twist, stoop, reach, climb, lift and move materials up to 50 lbs.
• Six months warehouse experience in receiving, production, or shipping preferred