Will Call Associate

Responsibilities

• Cooky/Navigation/Equal Opportunity/Equal Employment Opportunity/No Solicitation Boilerplate Removed
• Coordinate customer will call (generating and coordinating pick-ups).
• Provide customer services sales support as needed; key in all national accounts special orders and customer orders.
• Arrange van deliveries - generate them for routing and have them picked and staged by the warehouse.
• Organize Intercompany and vendor pick-ups and BRTs.
• Back-up for Sales Admin with E-Sysco, receptionist and other roles as assigned.
• Bill add-ons, daily donations, office supply orders, and customer billing only invoices.
• Set up UPS shipments through will call when needed.
• During downtime will perform duties as assigned and work the work queue for incoming calls for customer service.
• Support customer request for credit process.
• Employee Cash Sales Program: make inventory lists, distribute lists, take orders, hand out orders, and collect and turn in payments.

Qualifications

• Education: High School diploma or equivalent.
• Experience: 1-year experience in customer service or customer-facing role.
• Professional Skills: Ability to speak effectively with customers or associates of an organization; exemplary listening skills to facilitate effective two-way communication; add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals; proficient problem-solving skills; strong verbal and written communication skills; read, write, and speak English; use a data entry portal or CRT.