Wildlife Sales and Service Technician

About the Role

A hybrid position that combines sales and hands-on wildlife service work. The Wildlife Sales & Service Technician generates revenue by managing leads, prospecting, estimating, and closing sales within an assigned territory, then personally performs the wildlife services sold. This role demands strong sales ability, technical wildlife knowledge, and excellent customer service.

Responsibilities

• Run inbound and assigned leads within an established territory, responding promptly and professionally.
• Proactively prospect for new wildlife business through networking, referrals, community outreach, and relationship-building with local partners (property managers, realtors, contractors, etc.).
• Conduct on-site inspections and assessments to identify wildlife activity, entry points, and damage.
• Diagnose wildlife issues and determine appropriate control and exclusion strategies based on animal type, customer needs, and site conditions.
• Present service solutions clearly, including scope of work, timelines, warranty information, and expectations.
• Create accurate pricing and estimates for wildlife services, including service agreements and one-time projects.
• Close sales by securing signed agreements and collecting required approvals and deposits per company policy.
• Maintain a consistent pipeline of opportunities and follow up on open estimates to improve closing percentage.
• Perform wildlife control services sold, ensuring safety, professionalism, and high-quality workmanship.
• Implement humane wildlife control techniques, including safe capture, removal, relocation, and at times termination of nuisance animals in compliance with applicable laws and regulations.
• Utilize traps and other wildlife control equipment properly and safely.
• Perform exclusion work by sealing entry points to prevent wildlife re-entry, including minor carpentry and repair tasks such as installing screens, sealing gaps, and repairing damaged areas.
• Conduct attic/crawlspace cleanouts and remediation services when required (as trained/authorized).
• Use ladders to access rooftops and hard-to-reach areas, ensuring proper installation of exclusion materials.
• Safely operate power tools such as drills, saws, and other equipment to complete exclusion work efficiently and effectively.
• Ensure the work performed matches the scope sold and communicate any needed changes or additional recommendations to the customer and management.
• Serve as the primary point of contact for customers from initial inspection through job completion.
• Provide clear communication and set proper expectations regarding the wildlife control process, job timeline, and service requirements.
• Maintain a professional and courteous demeanor on-site and in all written/phone communication.
• Handle customer questions, concerns, and objections with confidence and professionalism.
• Respond to service issues and support resolution of customer concerns to ensure satisfaction and retention.
• Accurately document inspections, service notes, photos, and recommendations in company systems.
• Maintain clear records of services performed, materials used, and job completion status to ensure accurate billing and service history tracking.
• Coordinate scheduling of sold work to ensure timely service completion and proper customer follow-through.
• Communicate consistently with office staff and management regarding job progress, changes, additional needs, and customer updates.
• Obtain and maintain required state wildlife certifications and licensing to ensure legal compliance in all services provided.
• Adhere to all local, state, and federal regulations regarding wildlife control, safety procedures, and environmental protections.
• Follow all company safety protocols including ladder safety, PPE requirements, and safe tool usage.
• Report any safety concerns, equipment issues, or wildlife control challenges to management in a timely manner.
• Maintain company-provided vehicle in clean and proper working order, ensuring it is stocked with necessary tools and materials.
• Track and manage commonly used materials to ensure readiness for both inspections and service execution.
• Participate in team meetings and training sessions to stay current on best practices, sales expectations, and industry regulations.
• Support the Wildlife Team on services not sold directly by the hybrid technician, including assisting with two-tech jobs, completing trap checks, and helping with larger wildlife projects as needed.
• Support other areas of the business as needed, including cross-training in other pest control services.
• Contribute to a positive team culture by sharing knowledge and maintaining high standards of professionalism and accountability.

Requirements

• Must be at least 18 years of age.
• Valid driver’s license with a clean driving record.
• High school diploma or equivalent.
• 2+ years of experience in wildlife control, pest control, carpentry, construction, or a related field preferred.
• Proven ability to sell services (inside/outside sales, route-based sales, or commission-based selling experience preferred).
• Strong comfort with customer-facing responsibilities including presenting pricing and closing work.
• Comfortable working with ladders, rooftops, attics, crawlspaces, and tight spaces.
• Ability to safely operate power tools (drills, saws, etc.) independently.
• Pre-employment background check required.
• Must be PAC Licensed in MA.

Physical Requirements

• Frequently required to stand, walk, sit, climb, bend, kneel, and crawl within tight spaces.
• Specific hearing and vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must occasionally lift and move up to 50 pounds.
• Comfortable using ladders up to 40 feet tall.

Benefits

• Competitive pay.
• 401(k).
• Year-round or seasonal opportunities.
• Paid licensing.
• Full training to help build a new career.