Wide Format Service Field Engineer

About the role

The Service Field Engineer supports Duncan-Parnell’s Wide Format Printing division by planning and coordinating printer equipment installations, investigating and resolving customer technical issues, and servicing equipment.

Responsibilities

• Install and train customers on new or refurbished printers and scanners to ensure full functionality and operational understanding.
• Analyze and troubleshoot printing equipment to determine problem sources and perform break/fix repairs.
• Provide preventative maintenance following manufacturer-prescribed schedules.
• Manage inventory control of parts.
• Maintain positive customer relationships.
• Interact with customers prior to on-site visits to verify potential problems and ensure correct parts are taken.
• Attend manufacturer’s training classes and share knowledge with the service team.
• Configure printing equipment defaults and settings to customer requirements.
• Demonstrate working knowledge of Windows, including adding local and shared printers and installing, updating, and removing print drivers and applications.
• Demonstrate working knowledge of MAC OS, including adding local and shared printers and installing, updating, and removing print drivers and applications.
• Provide start-to-finish end-user training on printer equipment operation, applications, and drivers.
• Operate remote support tools to connect to clients and resolve issues.
• Lift, push, or pull up to fifty pounds.
• Operate a motor vehicle throughout the day for customer visits.
• Perform tasks requiring bending, kneeling, and squatting for maintenance.
• Drive company work vehicles, including a 16’ Box truck.

Requirements

• Associates degree, technical school, or equivalent experience.
• 2 or more solid employment references from relevant sources.
• Excellent written and verbal communication skills.
• Customer service focused.
• Mechanical ability.
• PC operation proficiency.
• Valid driver's license and clean driving record.

Benefits

• Medical, dental, vision, life, and long-term disability insurance.
• Medical and dependent care FSA or HSA.
• 401(k) Retirement Plan.
• PTO and Holidays.
• Paid Parental Leave.