WIC Special Ops Customer Service Agent

Full-time remote position. Must be a Texas resident.

About the role

Provide high-level customer service via the WIC state live chat. Demonstrate respectful and effective communication and relationships with clients, community resources, and co-workers to ensure seamless assistance to children and families on the WIC Program. This involves using proper chat etiquette with a multicultural population.

Responsibilities

• Receive and process chats requesting WIC services and information following program policies and procedures.
• Provide appropriate information such as location of clinics, appointment verification, scheduling, and rescheduling of appointments utilizing the agency computer database.
• Adhere to confidentiality standards, rules, and laws.
• Work with minimal supervision and be a team player.

Requirements

• Knowledge of personal and/or network computers, office word processing, email, and database software applications.
• Prior experience assisting customers via live chat preferred.
• Ability to type at a rate of 35 WPM.
• Good written and oral business communication skills.
• Bilingual in Spanish preferable.
• High School diploma or GED required.
• Post-high school clerical training desired.
• Basic math and computer skills required.
• Valid Texas Driver’s License and insurable status.
• Must work full remote while maintaining client confidentiality.

Schedule

• Includes some Saturday and Sunday work.
• Clinic hours will vary due to Acquire demands.