WIC Communications Specialist

About the role

The WIC Communications Specialist is the first point of contact for patients, the public, and other entities communicating with Mountain Park Health Center. This role handles inbound phone calls, text messages, and chat, and documents contacts using appropriate computer systems. Additionally, the specialist assists the supervisor with day-to-day administrative tasks.

Responsibilities

• Receives and processes multiple incoming contacts using Talk Desk software.
• Schedules patient appointments with a WIC Nutritionist or Registered Dietitian at an appropriate clinic location in accordance with WIC department requirements.
• Assists new patients in registering with Mountain Park Health Center WIC.
• Verifies patient demographics and insurance information, and updates changes as needed.
• Cancels or reschedules appointments as requested by patients.
• Updates appointment schedules through computer systems.
• Observes and respects the confidentiality of patient, visitor, and employee information.
• Maintains collaborative relationships with participants and WIC staff to identify additional ways to serve potential and current participants.
• Maintains regular and predictable attendance.
• Performs other duties as required.

Requirements

• High school diploma, G.E.D., or equivalent.
• Six (6) months or more of call center or front office health care experience.
• One (1) year or more of previous medical back-office experience.