WIC Client Care Specialist - Health

About the role

The Women, Infant, and Children’s (WIC) Administrative Support II position works to meet the mission of the Sedgwick County Health Department by carrying out one-on-one personalized assistance and coordination for WIC services. This position rotates through three primary WIC areas; clinic front desk, gathering client’s medical data and the WIC call center.

Responsibilities

• Welcome and assist internal and external customers
• Follow policies, procedures and workflows
• Identify and clarify client needs, research issues, and provide program education to assist clients in the understanding of how WIC works
• Refer and document community referrals
• Schedule, reschedule, cancel and send reminders for client appointments
• Manage email inboxes and faxes; monitor and respond to requests
• Rotates through three primary areas: clinic front desk, performing medical data, and call center
• Gather clients medical data: includes taking heights/lengths, weights and using a lancet to draw a finger poke blood sample for hemoglobin and lead tests for women, infants and children ages 1 to 5
• Issue food benefits
• Provide guidance, and document the clients’ secondary nutrition education appointment contact
• Promote breastfeeding, including providing education and referrals to address mother’s needs; handle return of breast pumps
• Manage supply inventories of office, including printing materials and medical supplies
• Provide WIC outreach: mailings and in-person events
• Manage incoming client referrals from IRIS software
• Screen immunization records to ensure up-to-date status
• Distribute and collect surveys for WIC services
• Meet program client contact productivity standards
• Follow and document HIPAA regulations and WIC confidentiality
• Provide and discuss voter registration/declination with client and interoffice voter form to County elections office
• Reports and provides written documentation to supervisor on client complaints
• Documentation and Recordkeeping: Complete data entry for clients(demographic information and other program software fields), Verify and document insurance and/or income eligibility/verification of client proofs, Provides client appointment letters, Completes monthly reports, including information for no-show appointments, certifications ending, and no-show/no-reschedule, Assists with record/file management by boxing charts for storage, Completes personal WIC daily hours report
• WIC Call Center: Schedule, reschedule, and answers client questions over the phone, Mails next appointment letters, Communicates by email with site supervisors on clients needing a return phone call or additional information, Prepare and send verification of certification for out of state transfers

Requirements

• High School Diploma or equivalent
• One year of experience in customer service, office administration, or a related field
• Must complete Federal Emergency Management Administration (FEMA) IS 100 and 700 courses within 30 days of employment

Qualifications

• Bilingual in English and Spanish (preferred)

Skills

• Thorough knowledge of WIC program policies and procedures

Benefits

• Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities.

Pay

$17.04 per hour

Schedule

Generally, Monday-Friday 8:00am-5:00pm, Staff rotate one evening a week & work 9:30am - 6:30pm