WIC Bilingual Program Assistant

Description of Work

Performs a wide variety of general clerical and/or account-keeping functions. Acts as interpreter for the Spanish-speaking public.

General Duties

• Conducts interviews to obtain basic demographic data.
• Interprets Spanish as needed.
• Obtains and verifies information for income eligibility, assuring all requirements are met.
• Codes and files materials, reviews materials for accuracy and completeness.
• Enters information and retrieves data from Statewide WIC Information System (SWIS).
• Handles routine phone calls for requests for general and program-related information and refers calls to the proper person.
• Responds to questions from the public or other departments concerning general and program-related information.
• Schedules appointments.
• Sets up and maintains records and files according to established procedures.
• Affords assistance in the preparation of program materials, visual aids, and department activities.
• Maintains bulletin board for accuracy and completeness.
• Maintains and monitors inventory of office supplies, materials, and equipment.
• Affords assistance with program outreach.
• Attends scheduled meetings as required.
• Communicates orally and in writing in both Spanish and English.
• Provides interpretation services for community outreach, health education, and clinical services.

Additional Duties

• Attends health department and State Department of Public Health meetings as directed.
• Participates in quality improvement and evaluation activities and other duties as deemed necessary.
• Uses computer applications or other automated systems, such as spreadsheets, word processing, calendar, email, and electronic health record software in performing work assignments.
• May access protected health information (PHI) in accordance with departmental policies and procedures.

Required Knowledge, Skills and Abilities

• Ability to obtain and verify information for accuracy using pre-established procedures.
• Ability to interpret Spanish in both written and oral form.
• Ability to perform basic clerical tasks such as coding and sorting.
• Ability to make minor decisions in accordance with established policies.
• Ability to follow oral and written instructions.
• Ability to communicate effectively orally and in writing.
• Good knowledge of office terminology, procedures, and equipment.
• Good knowledge of business arithmetic and English.
• Ability to organize and file documents.
• Ability to operate office equipment.
• Ability to utilize various office automation software, including word processing systems, spreadsheets, database management programs and department-specific software.
• Ability to type from clear copy or rough draft, using a word processor, with speed and accuracy.
• Ability to deal effectively with staff, public and city officials.

Minimum Qualifications

• High School Diploma or GED
• One (1) year of responsible office experience using word processing or performing account keeping task.

Special Licenses/Certifications AND/OR Supplemental Information

• Note: The above is illustrative of tasks and responsibilities. It is not meant to be all-inclusive of every task or responsibility.
• The City of Norwalk is an Affirmative Action/Equal Opportunity Employeer
• The City of Norwalk provides an outstanding benefits package including a Managed Health Care Program, Life Insurance, Dental Coverage, Deferred Compensation Plan, Vacation, Holiday and Sick Time.