Wholesale Sales Support Representative

Responsibilities

• Support the Business Development sales team with their account requests
• Process and set up inventory for accounts
• Provide administrative and data integrity assistance
• Set Up Sub-Accounts for Wholesale clients
• Participate in the weekly team meetings and provide feedback/suggestions for improvement
• Process Orders for Wholesalers and Corporate accounts
• Process dropship and EDI orders for Wholesale and Corporate accounts
• Verify inventory in stock & provide tracking details for orders
• Follow up on shipping or FedEx discrepancies
• Advisewholesale accounts on any delays and issues with their orders
• Record all customer complaints, enter a formal complaint into Master Control and follow up with the Quality Control department when needed
• Enter Return Authorizations and request appropriate paperwork
• Submit credits to be issued for clients and Wholesale accounts

Qualifications

• Up to one (1) year experience in customer service
• Minimum Cegep/College degree
• Excellent communication skills required; fluent English (oral and written)
• Ability to work in a fast-paced environment and to manage stress effectively
• Excellent time management
• Goal oriented with a drive to continuously learn
• Positive language and an ability to read customer needs
• Knowledge of Microsoft Office (Excel, Word and Outlook)