Wholesale Lead

Company Overview

MacKenzie-Childs is a leading home furnishings retail company known for its unique design, high-quality products and exceptional customer service. We specialize in offering a wide range of kitchen, entertaining, decor and furniture items that cater to various styles and preferences, ensuring our customers find exactly what they need to make their homes joyful and stylish.

Position Summary

The DTC Wholesale Lead is responsible for guiding and supporting the day-to-day execution of operational tasks within the fulfillment process for national wholesale accounts. This role ensures productivity and accuracy across designated areas of responsibility while providing functional direction to the DTC Wholesale team.

Responsibilities

• Support and guide team members through the pick, pack, and ship processes to ensure order accuracy and compliance with customer requirements.
• Monitor workflow and delegate assignments to maintain department efficiency and fulfillment timelines.
• Assist with movement of merchandise and materials through each area of responsibility.
• Ensure internal process standards and client compliance protocols are consistently followed throughout the fulfillment cycle.
• Use computers, mobile devices, and manual tracking to document and report order activity and performance data.
• Monitor supply and equipment needs and report volumes as necessary.
• Promote adherence to safety procedures, company policies, and respectful workplace behavior.

Supervisory Responsibilities

This position provides functional guidance to Wholesale Picking & Packing Associates but does not have direct supervisory authority.

Qualifications

• High school diploma or GED.
• Previous experience in retail, e‑commerce, distribution, or related field preferred.
• Experience in a lead or team coordinator role is a plus.
• Ability to work occasional overtime and weekend work as required to meet business needs.
• Ability to work in an open warehouse environment.

Knowledge, Skills, and Abilities

• Strong organizational and multitasking abilities.
• Capable of handling and processing large, complex workloads.
• Maintain productivity and accuracy under time constraints.
• Flexible and adaptable to shifting priorities and volume.
• Able to work independently with limited supervision.
• High attention to detail in reading, sorting, and recording data.
• Intermediate computer proficiency, including spreadsheets and email.
• Proactive in improving processes and standards.
• Strong communication and collaboration skills.
• Professional and composed under pressure.
• Maintains a clean and orderly work environment.
• Good penmanship and reliable attendance.

Equipment Used

• Computer, mobile devices, printer, telephone, photocopier, fax machine, scanner, calculator.
• Software: Microsoft Outlook, Word, Excel, Internet browsers.
• Pallet jack, various hand and power tools.
• Safety shoes and other safety equipment.

Pay

Salary Range: $19.50/hr

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage.
• 401K Retirement Savings with company match.
• Paid vacation, PTO and holidays.
• Company‑sponsored life insurance and LTD.
• Health Savings Account with company match.
• Generous employee discount.
• Verizon discount.
• Referral bonus program.
• Opportunities for professional development and career advancement.