Whole Loans Operations, Analyst

About the role

Santander is evolving from a high-impact brand into a technology-driven organization. This role is part of a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

The Whole Loans Operations Analyst is responsible for loan and letter of credit booking, funding, payments, and maintenance for defined lines of business, as well as executing related controls using systems and processes defined by management. The role includes interpreting credit agreements, handling loan/fee accruals, calculations, reconciliations, and remediation for commercial loan and letter of credit products.

Responsibilities

• Process transactions involving booking and servicing commercial loans and letters of credit.
• Research and respond to incoming commercial loan requests from supported business areas.
• Review payment history, loan balances, and associated documentation, including loan notes, forbearance agreements, and modifications.
• Perform dollar transactions, collateral setup and maintenance, GL balancing, and quality review.
• Create and analyze error reports, research payments logs, and incoming wire transfer payments.
• Ensure proper documentation is filed appropriately and available for internal and external audits.
• Identify and resolve problems within established guidelines.

Requirements

• Bachelor’s Degree in a related field or equivalent demonstrated through work experience, training, military service, or education (Required).
• 1+ years of working knowledge in documentation and banking operations (Required).
• Excellent communication, organizational skills, and attention to detail.
• Solid knowledge of Microsoft Office Suite and various bank systems.
• Ability to adapt quickly and work as part of a team.
• Working knowledge of Commercial Banking.
• Ability to meet deadlines.
• Strong knowledge of Syndicated and Commercial Loan products and markets.
• Demonstrated knowledge of other banking products and the ability to apply that information to this role.
• Expert knowledge of lending policies and procedures, credit analysis, underwriting, and structuring.
• Strong computer skills, including Microsoft Office.

Qualifications

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

Skills

• Excellent organizational, management, communication, and customer service skills.
• Solid judgment within broadly defined policies and practices.

Nice-to-have

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Pay

The base pay range for this position is $70,000.00 – $90,000.00 USD annually, based on a 40-hour work week for hourly (non-exempt) roles. Exact compensation may vary based on skills, experience, training, licensure, certifications, and location.

Benefits

Santander offers a comprehensive rewards package that goes beyond compensation. Benefits are designed to support you, your family, and your well-being now and in the future. For details, visit Santander Benefits - 2026 Santander OnGoing/NH eGuide.

Working Conditions

• Frequent minimal physical effort such as sitting, standing, and walking.
• Depending on location, occasional moving and lifting of light equipment and/or furniture may be required.