Who's hiring in Nc this week

Here’s the reformatted job posting for the **Customer Success Manager** role (the most advertised role in the provided data) as a clean, semantic HTML fragment:

We’re looking for an experienced Customer Success Manager to join our team in North Carolina. This role is key to ensuring our clients achieve their desired outcomes with our products, driving retention, expansion, and long-term satisfaction.

About the role

As a Customer Success Manager, you’ll act as a trusted advisor to our clients, guiding them through onboarding, adoption, and growth. You’ll collaborate with cross-functional teams (Sales, Product, Support) to address customer needs, identify upsell opportunities, and reduce churn. This is a high-impact role for someone who thrives in a fast-paced, customer-centric environment.

Responsibilities

• Serve as the primary point of contact for assigned clients, building strong relationships and ensuring their success with our platform.
• Develop and execute success plans tailored to each client’s goals, tracking progress with KPIs and health scores.
• Proactively identify risks (e.g., low adoption, dissatisfaction) and implement mitigation strategies.
• Collaborate with Sales to drive renewals, expansions, and upsells by demonstrating value and ROI.
• Gather and communicate customer feedback to Product and Engineering teams to influence roadmap priorities.
• Conduct business reviews (QBRs/EBRs) to showcase client achievements and outline growth opportunities.
• Mentor junior team members and contribute to process improvements for the Customer Success organization.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a similar client-facing role (SaaS experience preferred).
• Proven track record of managing enterprise accounts, driving adoption, and reducing churn.
• Strong technical aptitude with the ability to learn complex software quickly.
• Exceptional communication and presentation skills, with experience leading executive-level conversations.
• Data-driven mindset with experience using CRM tools (e.g., Salesforce, HubSpot) and success platforms (e.g., Gainsight, Totango).
• Ability to travel occasionally for client meetings (up to 20%).

Skills

• Strategic thinking and problem-solving to align client goals with our solutions.
• Project management skills to juggle multiple accounts and priorities.
• Empathy and emotional intelligence to navigate challenging customer situations.
• Analytical skills to interpret usage data and identify trends.