WHMG - Patient Services Representative- Cardiology- FT - 1st Shift

About the role

Wilson Health is looking for a direct hire Wilson Health Medical Group Patient Services Representative for our Cardiology department location in Sidney, Ohio (North Dayton, Ohio) area.

Responsibilities

• Greets each patient on telephone or face-to-face in a courteous manner.
• Welcomes new patients to the practice; registers patient thoroughly, ensuring that demographic, insurance, and other data is accurate and complete.
• Directs incoming phone calls, messages, and electronic communication appropriately; utilizes telephone management protocol at all times.
• Utilizes practice management, electronic health record, patient portal, and other electronic technology applications according to guidelines.
• Meets expectations for collection of copays and account balances; follows cash handling policy at all times.
• Schedules patients accurately and efficiently, focusing on meeting the patient's needs.
• Collaborates with the provider and administration to provide access for patients seeking services.
• Enters patient charges and payments accurately into the practice management system.
• Enters referral tracking documentation into the practice management system; works the referral tracking report to identify completed and outstanding referrals to follow-up with the patient for continuity of care.

Qualifications

• High school diploma or general education degree (GED) required
• Previous knowledge of electronic health records - EHR - EPIC
• Medical Assistant training and previous medical office experience is preferred.
• Computer experience is required.
• Leading candidates will have had prior education and/or experience with diagnostic and procedure coding.

Benefits

• Access to Employer Direct Care Clinic. Free medical care and pharmacy services for eligible employees and dependents covered by Wilson Health's medical insurance plan.
• Generous paid time off (PTO) program beginning day one, designed to support work-life balance, rest, and time with family.
• Medical Insurance: Choose from two High Deductible Health Plan (HDHP) options or a PPO plan, along with Dental and Vision coverage. Benefits begin on the first of the month following your hire date.
• HSA with employer contribution for eligible health plans; FSA for medical and dependent care expenses.
• Company-paid Life Insurance and Long-Term Disability Insurance
• Voluntary Accident, Critical Illness, and employee and dependent Life and AD&D Insurance
• Industry-leading retirement plan – employer contributions begin day one with no waiting period for participation.
• Tuition Assistance Program
• Free access to an on-site gym, available 24/7, making it easy to prioritize your health and wellness before or after your shift.
• Employees receive a 10% discount on food and beverages at the Wilson Cafeteria, Coffee Bar and Micro Mart

Schedule

Full Time. Mon-Fri, 1st shift 6:45am - 5:30pm (8 hour shifts).