Patient Services Representative - Cardiology | 1.0 FT

Patient Services Representative

General Summary
Phelps Health is a 2000-employee-strong hospital and healthcare system serving the heart of small-town Missouri. Patient Services Representatives facilitate patient access to healthcare services, including registration, appointment scheduling, insurance verification, and providing information and support.

Essential Duties And Responsibilities

• Create a welcoming and efficient environment for patients, addressing their needs, and providing support throughout their healthcare journey.
• Collect accurate demographic information (e.g., name, address, phone number, date of birth, insurance information) and enter it into the system.
• Update existing patient records with any changes.
• Obtain applicable consents and any required forms from patients.
• Verify patients' insurance coverage by contacting insurance providers or EHR Real Time Eligibility, or using online verification systems and ensuring the correct coverage is on the patient’s account.
• Achieve necessary pre-authorizations or referrals for services.
• Explain insurance benefits and financial responsibilities to patients.
• Provide exceptional customer service by answering phones promptly and professionally, addressing concerns, and providing information.
• Adhere to all HIPAA regulations and maintain patient confidentiality.
• Collect co-pays, deductibles, co-insurance, and balance payments in accordance with hospital policy.
• Absorb hospital compliance with all regulatory agency requirements.
• Maintain work queues to ensure efficient claims processing, patient satisfaction, and organizational financial health.
• Assist patients with navigating and using the online patient portal.
• Be flexible and adaptive as work assignments and areas may shift based on business needs and priorities.

Education

• High School Diploma or GED required.
• Six months of office and/or call center, customer service or healthcare experience preferred.
• Knowledge of computers and other standard office equipment required.
• Proficiency in data entry preferred.
• Graduate of an accredited medical receptionist or similar program, or two years in a health care setting is preferred.

Certification/License

• American Heart Association, Basic Life Support certification required.

Mental/Physical Requirements

• Ability to concentrate, pay close attention to detail and perform duties under time restrictions.
• Normal mental concentration on variable operations for short periods of time and moderate concentration with repetitive operations for long periods of time.
• Work involves extensive use of computer with frequent interruptions.
• Ability to stand, walk, sit and reach.
• Must be able to assist and transport patients in wheelchairs.
• Ability to lift 10lbs required.

Working Conditions

• The standard office conditions with more than average noise.
• Periodic contact with conditions such as fumes, noise, chemicals, hazards, and/or diseases.
• Ability to work shifts is required.

Benefits

At Phelps Health, we believe we have a better team, benefits, and opportunities for growth than anyone else around. We invite you to join us on our mission in healthcare.

Apply Now

Apply now to join us on our mission in health care.