Whitewater Activities Supervisor

Responsibilities

• Assist the Activities Manager to ensure the efficient and professional running of the Whitewater Putting, Activities, and Jungle Kids’ Club programs.
• Ensure all resort members/guests requests and satisfaction are of utmost importance.
• Handle resort members/guests’ problems and complaints immediately by consulting with Activities/Jungle Kids’ Club/Whitewater Manager.
• Lead by setting a superior example in carrying out all responsibilities and duties.
• Provide “Above and Beyond” hospitality towards all resort members/guests and staff.
• Be highly familiar with and adhere to all Horseshoe Bay Resort policies, procedures, and standards.
• Always create a productive and positive atmosphere; maintain good relationships with all associates and departments.
• Ensure all associates are very familiar with all aspects and areas of the Resort.
• Act as an outside concierge for Activities program attendants.
• Be a problem seeker and solver.
• Ensure work area is always clean, neat, and organized.
• Ensure Jungle Kids’ Club, Activities, Live Oak Lawn, and Paseo Pool activity areas are always clean, neat, organized, and stocked properly with all necessary supplies.
• Assist with planning department meetings daily, weekly, and monthly.
• Ensure associates are aware of daily duties and responsibilities; train new Associates.
• Assist all associates with questions and problems that might occur.
• Constantly ensure daily resort member/guests charges are accurate and member and/or room numbers are confirmed.
• Ensure all supplies for Activities, Whitewater Putting, and Jungle Kids’ Club programs are well maintained; notify Manager when running low.
• Ensure all necessary equipment is working properly; notify manager of any problems immediately.
• Be prepared to work any shift when needed.
• Notify Manager or Maintenance of any issues in responsible area or Resort-wide when noticed.
• Notify Director or IT of any issues in responsible area or Resort-wide when noticed.
• Assist with weekly schedule, adjust according to occupancy and budget, and discuss with Manager.
• Ensure all staff are aware of schedules and confirm schedules.
• Ensure staff are at appropriate scheduled Activities events in a timely manner.
• Periodically audit the Whitewater Activity Center, Jungle Kids Club, and Putting checklists to ensure staff are completing them.
• Assist Manager with reviewing and updating Activities department SOPs.
• Assist Manager to hire, train, and develop staff.
• Continuously research new ideas, programs, etc. and discuss with Manager.
• Work with Events on groups/events to ensure all necessary information is received to accurately give pricing quotes.
• Work with Events to ensure that all rooms, equipment, and supplies necessary for scheduled groups/events are accurately prepared for and supplied.

Requirements

• Previous experience working with childcare or activities programs preferred.
• CPR and/or childcare certifications preferred.
• Report to work on time with proper uniform, including name tag.
• Personal appearance must comply with the standards of Horseshoe Bay Resort and Crescent.
• Have knowledge about events, promotions, etc.
• Develop knowledge about frequent resort members and/or resort guests.
• Be familiar with cultural differences to meet all different customer needs.
• Be knowledgeable about etiquette and protocols pertaining to a diverse guest population.

Physical Requirements

• Be familiar with all emergency plans and be able to act upon them.
• Have a good knowledge about the city and environment.
• Report any unusual occurrences immediately to Manager or Director.
• At all times, strive to represent Horseshoe Bay Resort and Crescent in the most professional, courteous manner.
• Employee must regularly lift and/or move 15–50 pounds.
• Required to sit/stand, walk/run, push/pull, handle or feel, reach with hands and arms, stoop, kneel, and crouch/crawl.
• Employee must be able to communicate effectively.
• Must be able to interact with co-workers, customers, and have a sense of TEAM.
• Some of the work is performed outdoors in various weather conditions common to Texas.

Safety

• Maintain safety by adhering to safety policies; be responsible to report all accidents immediately.
• Support all safety programs.
• Proceed with caution when walking on slippery floors and in congested areas.
• Ensure that proper safety instructions are given before operating any equipment.
• Ensure Jungle Kids’ Club and all activities are committed to providing young guests and their families with a safe, fun, and worry-free stay at Horseshoe Bay Resort.
• Ensure knowledge of the proper procedures for reporting accidents.

Benefits

• Medical, Dental, Vision Insurance
• Paid vacation, paid Holidays
• 401k plan with employer match
• Long and short-term Disability
• Major Illness Insurance
• Accident Insurance
• Access to resort amenities (Golf, etc.)
• Retail and dining discounts
• Discounts at all Crescent Hotels & Resorts properties

Education

Preferred: High School diploma or better.

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
• Enthusiastic: Shows intense and eager enjoyment and interest.

Motivations

• Self-Starter: Inspired to perform without outside help.
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.