Wheeler Ticketing Coordinator

About the role

This position performs mission-critical duties to enable and support Box Office (BO) operations for the Wheeler Opera House (WOH), also known as Aspen Show Tix (AST) at the Wheeler, consistent with the organization’s values and mission statement.

Responsibilities

• Conducts daily box office ticket sales, processes special sales requests (complimentary, discount, group), and door/phone sales at events both onsite at the Wheeler and at offsite locations.
• Acts as lead ticket seller during normal box office hours and events. Leads Box Office operations during events, serving as primary escalation point for patron and client issues.
• Maintains current knowledge of event details and communicates relevant information to ticket sellers.
• Coordinates with Front of House, Production, Marketing, and Rental Clients to ensure seamless event execution. Assists in resolving client and patron complaints and emergent challenges.
• Maintains accuracy in a fast-paced customer service environment. Operates a vehicle and travels to off-site locations to perform box office operations.
• Maintains a comprehensive and advanced understanding of the cloud-based ticketing system (Spektrix) and supports the training of new staff.
• Builds, configures, and maintains events within the ticketing platform, including pricing structures, seating plans, promo codes, pre-sales, and system integrations.
• Performs event set-up configuration, troubleshooting, report scheduling, and system updates. Maintains database integrity and oversees customer record management.
• Troubleshoots system issues and coordinates with vendor support as needed.
• Maintains and monitors additional systems including DotDigital, CrowdEngage, and Spinetix to support communications and digital signage.
• Designs and executes automated pre- and post-event communications, reminder flows, and urgent event messaging. Assists in weekly e-newsletter creation and scheduling through Dot Digital and Spektrix.
• Collaborates on digital signage and printed marketing materials within the Box Office lobby.
• Participates in process improvements for programs such as Wheeler Insiders, ticketing workflow, and pre/post-show communications.

Requirements

• Education: High school Diploma or GED equivalent.
• Experience: Must have experience working in arts venue box office ticketing software, and at least two years’ experience in customer service.
• Technical Knowledge: Proficiency in Microsoft Word, Excel, Outlook (Email), and graphics software. Experience with sales management software.
• Licenses & Certifications: Must possess a valid Colorado driver’s license or be able to obtain one within 30 days of the start date.

Qualifications

• Displays the following key competencies in the overall job performance to include knowledge, skills, and abilities:
• Service: Provides service with excellence, humility, integrity, and respect in daily work, builds trust by listening, treats people with respect, acknowledges opportunities for improvement, and follows through with commitments.
• Partnership: Actively creates strong, supportive internal and external relationships to attain a common goal and achieve greater impact together.
• Stewardship: Balances social, environmental, and financial responsibilities, evaluating the impact of decision-making on a thriving future for all.
• Innovation: Develops technical expertise to pursue new ideas and creative outcomes, grounded in Aspen’s unique culture, opportunities, and challenges.
• Communication: Knowledge of effective and appropriate communication. Ability to use knowledge effectively in various contexts which may require oral, written, visual, and non-verbal communication.
• Interpersonal: Works to develop strength in interpersonal skills. Has the ability to work well with diverse groups of people, both inside and outside the organization.
• Technology: Demonstrates technology skills sufficient for the nature and level of the position. Demonstrates a willingness to learn new technologies and transition job duties accordingly to support technological advances and innovation.
• Team Building: Works to build and maintain high-performing teams to include appreciating differences and reinforcing a sense of belonging.
• Accountability & Trust: Follows through on commitments, takes responsibility for outcomes, and values relationships.
• Strategic Thinking: Works to bring a strategic focus to daily work, anticipates problems, and considers solutions.
• Business Acumen: Demonstrates understanding of business processes, objectives, and goals.

Skills

• Microsoft Word, Excel, Outlook (Email)
• Graphics software
• Sales management software
• Spektrix
• DotDigital
• CrowdEngage
• Spinetix
• WordPress
• Zoom
• Asana

Benefits

• Up to $3,000 Sign On Bonus may be available.
• Flexible schedules and a collaborative, supportive team environment.
• Generous paid time off, holidays, and wellness bonuses.
• Free or discounted transportation around Aspen and the Valley.
• Professional development and tuition reimbursement.
• Earn monetary wellness bonuses for healthy lifestyle choices.
• Competitive retirement options (Social Security, 401a, 457b, Roth IRA) and life/disability insurance.

Pay

Hiring Range: $28.57/hour - $32.15/hour (DOE)
Salary Range: $28.57/hour - $42.87/hour

Schedule

Regular full-time, hours and days will vary with workload. Holidays will be required dependent on workload and staffing needs. Overtime will occasionally be required dependent on workload and staffing needs.