Wheelchair Agents

Job Specifics & Requirements

• Working closely with the Airline Personnel and Team Members
• Must be at least 18 years of age
• Authorized to work in the United States
• Must be able to pass background clearance verification
• Must have valid Driver's License and proof of car insurance
• Able to stand, walk, stoop, bend, push, pull throughout entire shift
• Experience in customer service preferred
• No Wheelchair Agent experience needed
• We train all Wheelchair Agents at hire
• Hospitality experience a plus
• Healthcare experience a plus
• Strong verbal & written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers
• Complete all required training including airport compliance to obtain a SIDA Badge

Appearance Guidelines

• For all male employees, a fully grown in, well-maintained mustache, beard, or goatee is permitted
• No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management at hire
• Clean & well-maintained approved uniforms must be worn on shift at all times

Responsibilities

• Safely and comfortably lift disabled passengers with assistance from one mobility device to or from an aircraft seat
• Push wheelchair passengers to and from gates
• Carry passengers’ carry-on luggage
• Assist with checked and claimed luggage
• Roll customer-occupied wheelchair safely
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
• Complete any necessary wheelchair or incident reports
• Follow dispatcher gate orders
• Assist passengers with any problems, questions, or concerns
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
• Demonstrate regular, predictable attendance at job location
• Exceed customer service and safety standards
• Carry out other duties as assigned

Qualifications

None specified

Skills

None specified

Benefits

• 401(k)
• Employee discount
• Health insurance
• Vision
• Dental
• Opportunities for advancement
• Paid training
• Sick Days
• PTO
• 2-week paid vacation (after 1 year of employment)

Pay & Schedule

• Payrate: $12.50/hr with additional earnings from gratuities daily
• Overtime Opportunities as needed
• Weekly Paychecks
• Job Type: Full-time - 10 Hour Shifts - 4-day work week/3 Days Off
• Expected hours: 40 hours/week - AM & PM Shifts available
• Job Type: Full-time