Wheelchair Agent Supervisor
Job Responsibilities
Supervise and coach Wheelchair Agents to deliver safe, efficient, and compassionate service.
Coordinate shift coverage, scheduling, and daily assignments.
Oversee airport wheelchair operations during weekends and other assigned shifts.
Communicate with dispatch, airline personnel, and airport authorities to maintain service quality.
Lead by example by assisting passengers as needed (pushing, lifting, or transferring safely).
Review incident reports and ensure all procedures are followed accurately.
Maintain a professional, positive environment that reflects Guardian’s service standards.
Requirements
5+ years of customer service experience (required).
2+ years in a supervisory or lead role (required).
Airport experience preferred; not required.
Valid Driver’s License preferred.
Excellent communication, reliability, and problem-solving skills.
Qualifications
5+ years of customer service experience (required).
2+ years in a supervisory or lead role (required).
Airport experience preferred; not required.
Valid Driver’s License preferred.
Excellent communication, reliability, and problem-solving skills.
Skills
Customer service experience.
Supervisory or lead role experience.
Passenger assistance skills (pushing, lifting, or transferring safely).
Effective communication and problem-solving abilities.
Benefits
Paid training and opportunities for overtime and gratuities.
Health, vision, Dental, PTO, 401K benefits.
Career growth path into Operations Management and Senior Supervisor roles.
Opportunities for advancement.
Paid time off.
Paid training.
Sick Days.
Referral program.
2-week Vacation (after 1 year employment).
Pay
$14.00 per hour with earned gratuities and OT opportunities.
Schedule
Minimum 40 hours per week - 10hr shifts daily. 4 days on and 3 days off.
Work Location
In person – Raleigh–Durham International Airport (Morrisville, NC)
Required Airport Background & SIDA Badge
Fees are reimbursed after 90 days of employment.