Wheelchair Agent

Essential Functions

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Agent must be in communication with the supervisor on duty at all times.
• Will review the daily manning and assignment for the day.
• Provide wheelchair services (taking the wheelchair to assigned door and wait for passenger) ensuring that all security procedures are met.
• Agent will take passenger through customs and baggage claim to the curb only.
• Agent will not take passenger past curb into parking lot.
• When finished, agent must call supervisor and return wheelchair to its initial position.

Competencies

• Teamwork
• Orientation
• Stress Management
• Ethical Conduct
• Good Communication
• Customer Service
• Supervisory Responsibility

Work Environment

• This job operates at an airport setting and/or outside weather conditions.
• This position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet).
• Requires bend/twist at waist/knees/neck, pulling and pushing to perform various duties.
• The employee occasionally lift and/or move up to 70 pounds.

Physical Demands

• This position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet).
• Requires bend/twist at waist/knees/neck, pulling and pushing to perform various duties.
• The employee occasionally lift and/or move up to 70 pounds.

Position Type and Expected Hours of Work

• This is a full-time or part-time position.
• Days and hours of work varied from Monday through Sunday, with different shifts (service provided to customers is 24/7).

Travel

• No travel is expected for this position.

Required Education And Experience

• A high school diploma or GED.

Additional Eligibility Qualifications

• Must exhibit exceptional customer service and communication skills, both verbal and written.
• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
• Must be able to read, write and speak English.
• Maintain a relationship with both employees and clients.
• Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines.
• Must be able to read and understand all operating and airport procedures and instructions.
• Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment).

Security Clearance (if applicable)

• Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.