Wheelchair Agent

About the role

We are seeking an energetic and customer-focused Wheelchair Agent to join our dynamic team. In this vital role, you will provide essential wheelchair and passenger assistance at busy transportation hubs, ensuring a positive experience for travelers with mobility needs.

Responsibilities

• Assist passengers with wheelchair mobility and boarding procedures, ensuring comfort and safety throughout their journey
• Assist passengers at ticket counters to ensure they are properly checked in
• Read airline tickets, monitors, various domestic and international forms, and airline city codes
• Transport passengers to connecting flights operated by different carriers
• Maintain professional appearance and manners with passengers and airport personnel
• Stand, squat, kneel, and walk 70% or more of the scheduled work time
• Maintain customer service professionalism under pressure and in stressful environments
• Perform other responsibilities as assigned

Requirements

• Previous customer service experience
• Strong knowledge of wheelchair assistance and shared mobility systems
• Excellent customer service skills with a focus on managing customer expectations and handling inquiries effectively
• Professional appearance and adherence to company grooming/uniform policy
• Ability to work rotating shifts, including nights, holidays, and weekends, and report to work regularly and on time
• Flexibility to work additional hours beyond the regular shift on short notice, as needed during irregular operations
• Must be able to pass all prerequisites to obtain an airport badge
• Ability to speak and be understood, hear, and comprehend the English language
• Ability to stand for long periods of time and lift approximately 70 pounds
• Ability to relocate in the event of an emergency
• Neat and professional appearance

Physical Demands

The physical demands described here are those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Speak and be understood, hear, and comprehend the English language
• Stand for long periods of time
• Lift approximately 70 pounds
• Relocate in the event of an emergency
• Neat and professional appearance

Work Environment

The Wheelchair Agent will work both indoors and outdoors in secure airport environments, often under variable weather conditions and elevated noise levels. Standard office equipment may be used for reporting and communication.

Pay

$14 hourly

Schedule

Open availability needed including weekends, holidays, and weekdays.