Whalar (US) Associate Director, Client Services

About the role

The Client Services team has ultimate responsibility for the creative output of our campaigns and programs. Client Services will have a helicopter view over all parts of a collaboration and will work with the expert teams and specialist partners (both internally and externally) to bring a brand’s creative vision to life. This will include helping brand partners to access Whalar’s full suite of casting and production services to tap into the right communities in order to tell the right stories through the right voices. The Client Services team are the gatekeepers and guardians of the brands we work with.

Responsibilities

• Oversee client relationships, budgets and timings across any executional workflows
• Act as the central resource that brings in the right expertise at the right time
• Facilitate retention and client satisfaction through excellent operational and servicing standards, and quality creative output
• Day-to-day: Act as a senior liaison with our clients, content creators, cross-functional teams and other partners, ensuring the delivery of flawless campaigns through exemplary client service
• Manage the team’s day-to-day tasks and operations of campaign delivery, with support from Director
• Be a positive, solutions-first role model and expertly mentor, train and develop team members through robust career pathing
• Maintain project workflow tools (e.g. Echo, trackers), templates and ensure no silos between project teams
• Aid team in creator negotiations (where applicable) with support from Director
• Manage all contracting alongside the Business Affairs team and creators/agents
• Track budgets and financial tracking on all spends, ensuring budgets are fully optimized, responsible for campaign reconciliation
• Work alongside the Measurement, Media & Analytics team to build campaign wrap reports and other ad-hoc reporting deliverables
• Support in new business pitches
• Have high trust with leadership and showcase exceptional client and objection-handling skills, able to serve as a point of escalation

Requirements

• 5+ years’ agency or brand experience, including team management
• Strong detail-oriented communication, organizational and interpersonal skills
• A solid understanding of the creator economy, social media advertising ecosystem and an insatiable appetite for learning about industry innovations
• Appreciate and understand the value of top quality creativity
• A curious self-starter with a problem-solving mindset and a proactive, can do attitude
• Experience with gaming brands and creators is a plus
• Proven track record of successful program delivery and account growth with large customer accounts
• Great management skills, a natural leader and motivator of people

Qualifications

• Master’s degree in Communications, Marketing, Advertising, or related field (optional)
• Experience with TikTok, Instagram, and YouTube
• Knowledge of social media advertising ecosystem
• Understanding of the creator economy

Skills

• Excellent communication and interpersonal skills
• Strong organizational and project management skills
• Ability to manage multiple projects simultaneously
• Experience with social media platforms
• Ability to handle objections and objections effectively
• Strong analytical and problem-solving skills

Benefits

In addition to base pay, you'll be eligible for our comprehensive benefits package, which includes healthcare, paid time off, and other company benefits.

Pay

$100,000 USD per year. This is a fixed salary and is not subject to negotiation.

Schedule

Fixed schedule

Perks

• Flexible benefits and collaborative work environments/experiences
• Medical, Dental, Vision
• 25 days of PTO + Sick days + Winter break
• Monthly phone/internet reimbursement
• Professional development stipend
• New joiner's Home office allowance
• Up to 16 weeks of paid parental leave
• Volunteer days
• Identity theft protection & Legal assistance
• Company Paid Life & Disability Insurance
• Voluntary Life Insurance Policy
• Voluntary Hospital and Critical Illness Insurance
• Voluntary Pet insurance
• Employee Resource Groups