WFM Solution Consultant

About the role

We are searching for a UKG Pro WFM Solution Consultant (formerly Kronos Workforce Dimensions) to join our team. Successful candidates will possess extensive UKG WFM implementation and configuration consulting experience. As a UKG WFM Solution Consultant, you will be part of team assigned to guiding one or more clients of varying size and complexity, through the launch of UKG Pro WFM.

Responsibilities

• Exude confidence, passion, and a strong desire for customer success
• Learn and become an expert in company implementation methodology and use this methodology on all customer engagements
• Understand project objective details in order to provide system design configurations and best practice recommendations
• Work with Project Manager(s) to analyze client business needs to determine optimal UKG WFM configuration
• Consult with clients to design, build, test and deploy UKG WFM functional components
• Build and deliver design documentation necessary to effectively communicate configuration requirements and recommendations to customers
• Manage multiple client implementations and/or post go-live projects simultaneously
• Set priorities, develop a work schedule, monitor progress towards goals and track daily activities
• Effectively assist with the transition of client to ongoing vendor support
• Identify risks and communicate issues to internal and external project managers
• Conduct consulting sessions, online or in-person
• Attend client project meetings to provide accurate status and progress of activities and deliverables
• Achieve and maintain thorough knowledge and required UKG certification(s) WFM
• Provide guidance and mentoring to other consultants pertaining to UKG WFM
• Achieve company utilization targets
• Other duties as necessary

Required Experience

• Minimum of 5-years of UKG WFM experience or equivalent UKG Workforce Central certification
• Previous experience in professional services or consulting organization
• Ability to handle multiple tasks under tight deadlines
• A demonstrated commitment to high professional ethical standards
• Strong work ethic and sense of pride in work efforts and deliverables
• Strong organizational and problem-solving skills
• Ability to collaborate and work as part of a team

Preferred Experience

• End-to-end experience with the following UKG WFM modules: Timekeeping, Attendance, Accruals, Scheduling, Advanced Scheduling, Attestation, Leave, Activities, Forecasting
• Experience with ADP eTime/Workforce Management optional
• Understanding of UKG Paragon methodology/tools
• Participated in the full lifecycle of UKG product implementation from discovery through design, build, test, and user adoption
• Provided discovery and analysis for client business requirements and business processes
• Created usable documentation including audit findings, business requirements, and product design documents
• Translated findings and product design documentation into properly configured applications (Timekeeping, Scheduler, etc.)
• Actively participated, and as needed lead, testing, and quality assurance activities for the projects
• Assisted with change management and user acceptance testing
• Work closely with Project Managers communicating and understanding the goals required to complete the required tasks on time and budget
• Maintained the internal project management system up to date with all-time worked, task status, and related documentation
• Maintained current in-depth technical, functional, and operational knowledge of UKG Workforce Management
• Experience with UKG Workforce Central and understanding of WFC/WFM differences

Desired Strengths/Characteristics

• High-level of emotional intelligence and resiliency
• Self-motivated and action oriented
• Flexible, dependable, and capable of operating at a high rate of delivery with minimal direction
• Able to negotiate conflicts into win-win situations with strong oral and written communication skills
• Effective listening skills
• Strong analytic and troubleshooting abilities
• Comfortable speaking with any client of varying organizational levels
• Ability to manage multiple projects of varying complexity concurrently
• Strong time management skills with ability to excel in remote environment
• Demonstrate a high degree of patience in working with others and ability to make decisions in high stress/high risk situations

Work and Travel Requirements

• Able to work remotely from a home office
• Legal residence and ability to work in the United States OR legal residence and ability to work in Canada
• Ability and willingness to travel approximately 10-15%