WFH Front desk / Office Assistant

Job Overview

Chesapeake Oncology-Hematology Associates is a leading healthcare provider dedicated to delivering the highest quality of care for cancer patients. We specialise in advanced treatments, including chemotherapy, immunotherapy, and radiation therapy, and are committed to supporting our patients through every step of their journey. We are seeking a diligent and professional Remote Part-Time Office Assistant to join our dedicated team.

Responsibilities

• Managing the virtual front desk, including answering telephone calls and responding to emails in a timely and professional manner.
• Scheduling and coordinating patient appointments for telehealth and in-person consultations.
• Maintaining and updating electronic patient records with a high degree of accuracy and confidentiality.
• Providing comprehensive administrative support to our oncologists, haematologists, and nursing staff.
• Assisting with the preparation of documents, reports, and correspondence.
• Liaising with patients, their families, and other healthcare professionals to ensure clear and effective communication.
• Organising digital files and ensuring all documentation is managed in compliance with data protection regulations.

Qualifications

• Proven experience in an administrative, front desk, or office assistant role.
• Exceptional communication and interpersonal skills, with a compassionate and professional telephone manner.
• Strong organisational and time-management skills, with the ability to prioritise tasks effectively in a remote setting.
• High proficiency in Microsoft Office Suite (Word, Excel, Outlook) and a willingness to learn new software systems.
• A steadfast commitment to patient confidentiality and data security.
• A reliable high-speed internet connection and a suitable, quiet home-working environment.
• Experience within a healthcare or medical setting is highly desirable, though not essential.
• Familiarity with Electronic Health Record (EHR) systems would be an advantage.