Western Region - Weekend Team - Inbound Retention Specialist - Sales - US - Remote

While this role operates remotely, candidates must reside in the Western region of the United States (Mountain or Pacific Time Zones).

About the Role

Join the Yelp Customer Success team as an Inbound Sales Retention Specialist to deliver a 5-star experience to our small business advertisers. In this role, you’ll support, consult, and retain advertisers post-sale. We encourage applications from candidates who may not meet every requirement—we value great people over checkboxes.

This is a full-time position with a permanent schedule of Saturday–Wednesday. Weekend hours are 7:00am–4:00pm PST, and weekdays are 9:00am–6:00pm in your local timezone.

Responsibilities

• Strengthen Yelp’s revenue retention by providing exceptional and timely customer support.
• Handle inbound phone calls, consulting and educating current Yelp advertisers.
• Demonstrate the value of Yelp by showcasing ad performance metrics and investment returns.
• Use strong listening and conflict resolution skills to manage escalated client interactions.
• Become an expert in Yelp’s advertising solutions, adapting recommendations to client needs through probing questions and objection handling.
• Maintain strong communication with clients and internal teams.
• Stay organized and efficient in a fast-paced environment.
• Consistently meet or exceed monthly goals.
• Use Chatbench, Yelp’s internal LLM tool, to research, draft proposals, analyze data, and overcome objections.

Requirements

• Bachelor’s Degree or 3+ years of relevant client-facing experience.
• Technical proficiency with computers and information systems.
• Strong verbal and written communication skills.
• Excellent problem-solving and troubleshooting abilities.
• Experience in account management, sales, advertising, or small business (preferred).
• Passion for local businesses and their role in local economies.
• Strong time management and organizational skills to track and complete multiple tasks.
• Ability to handle tough conversations professionally and solution-oriented.
• Balance consulting and support as needed.
• Openness to feedback and adaptability in a fast-changing environment.
• Access to a hardline high-speed internet connection (no satellite or mobile hotspot).

Benefits

• Medical, vision, and dental coverage (effective day one).
• Mental health support via Modern Health.
• 15 days PTO (accrual starts on hire date, increases with tenure), 12 paid holidays, one floating holiday, and 7 paid wellness days.
• Up to 14 weeks of parental leave.
• Monthly wellness subsidy.
• Flexible spending account.
• 401(k) retirement savings plan.
• Employee stock purchase plan.
• Work-from-home reimbursement.

Pay

Base salary of $50,000 plus performance-based incentives.

Schedule

• Full-time, permanent Saturday–Wednesday schedule.
• Weekend hours: 7:00am–4:00pm PST.
• Weekday hours: 9:00am–6:00pm in your local timezone.